Restaurant General Manager

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $65,000.00 - $72,000.00

Work Schedule

Flexible

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-established restaurant chain renowned for providing its guests with more than just a meal. It offers a vibrant atmosphere where customers are encouraged to relax, enjoy exceptional food, and create memorable experiences with friends and family. With a commitment to delivering quality service and fostering a welcoming environment, Zaxbys has become a trusted brand in the fast-casual dining sector. As the team at Zaxbys expands, the company is actively looking for dedicated individuals to join their dynamic workforce. Zaxbys prides itself on being an outstanding place to work, where employees feel valued, motivated, and part of a thriving community.

The General Manager role at Zaxbys is a pivotal leadership position responsible for steering the restaurant toward success. As a General Manager, you will be expected to provide strong guidance and leadership to inspire and maintain a positive company culture and high team morale. You will take charge of developing and executing strategic action plans aligned with the organization’s goals and objectives. This role involves managing daily restaurant operations with a comprehensive focus on staffing, team member development, driving sales growth, managing costs, optimizing the guest experience, and consistently upholding brand standards at every level of operation. The salary for this position ranges from $65,000 to $72,000 per year, reflecting the importance and responsibility of this role within the company.

Your key responsibilities will include handling staffing needs through effective recruitment, training, mentoring, and performance management to build a high-performing team. You will be accountable for creating efficient work schedules that balance labor costs and sales demands. Maintaining exceptional service quality, product standards, and cleanliness is essential to ensuring each guest has a memorable visit. As a General Manager, you will also drive profitability by maximizing sales, controlling operational expenses, and enforcing compliance with company and legal standards. Your leadership will extend to resolving guest and team member issues professionally and promoting safety guidelines. A proactive approach toward community engagement and continuous operational improvements is expected to sustain sales momentum and foster strong local ties.

Zaxbys offers an attractive working environment with competitive pay and a generous bonus potential paid quarterly, amounting up to 24% of the annual salary. Employees enjoy benefits such as free meals, paid time off, paid holidays, and opportunities for career advancement. The company supports its team members with comprehensive medical, dental, and vision insurance plans, options for health savings accounts, and both short-term and long-term disability coverage. Additionally, Zaxbys provides employer-paid life insurance and a 401(k) retirement plan with a robust employer match. This package is designed to ensure the well-being and financial security of its employees.

Joining Zaxbys means becoming part of a company that values leadership, integrity, teamwork, and customer satisfaction. The General Manager role is ideal for someone with strong organizational skills, leadership capabilities, and a passion for delivering excellent hospitality experiences. Whether you bring prior restaurant management experience or are eager to grow your career in the food service industry, Zaxbys provides the tools, training, and support necessary to succeed and thrive.

Job Requirements

Must be 21 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
food safety certification and manager certification
any additional training required by Zax LLC
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
escalate concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly