Restaurant General Manager

Fazoli's is a prominent fast-casual Italian restaurant chain known for delivering an exceptional dining experience centered around its signature hot and fresh garlic breadsticks and a diverse menu of Italian-inspired dishes. Founded with a mission to "enhance the lives of those we touch... one breadstick at a time," Fazoli's stands out in the restaurant industry by prioritizing exceptional guest service, community engagement, and a supportive team culture. The company operates numerous locations across the United States, offering guests a welcoming environment where a smile, caring attitude, and genuine enthusiasm define the essence of the Fazoli's experience.

At Fazoli's, the focus goes beyond just food; it emphasizes creating memorable moments and fostering a sense of community for both guests and employees. This approach is deeply embedded in the company's core values which include putting people first, maintaining integrity in all business operations, and pursuing excellence through teamwork and competitive spirit. The vibrant atmosphere, combined with a passion-driven leadership style, ensures that every Fazoli's location is a place where both customers and team members feel valued and inspired.

As a General Manager at Fazoli's, you will be entrusted with ultimate responsibility for the overall success and operational excellence of your restaurant. This role demands strong leadership skills, integrity, business acumen, and a competitive spirit to maintain and grow the restaurant's performance. You will oversee all aspects of restaurant operations, including but not limited to guest service delivery, sales and marketing initiatives, human resources management, supply chain coordination, administrative functions, and facility maintenance. This position offers a unique opportunity to lead a high-performing team, cultivate a positive culture, and drive continuous improvement to achieve ambitious goals.

The General Manager is expected to be a servant leader, inspiring and developing a team of associates who share the commitment to great guest service. Recruiting and retaining talented individuals is a key responsibility, as is fostering an environment where people from all walks of life are treated with dignity and respect. In line with Fazoli's values, leadership is exhibited by leading through example and promoting a team-oriented approach where collaboration and mutual support are fundamental.

Integrity plays a crucial role in this position. The General Manager must consistently apply Fazoli's policies, procedures, and systems with the highest standards of excellence to ensure flawless execution and strong brand representation. Understanding the financial aspects of running a $1 million-plus business will be essential in navigating the day-to-day challenges, analyzing performance metrics, and making informed decisions that contribute to the restaurant's profitability and guest satisfaction.

This role also requires a competitive mindset—a determination to strive for perfection in every service aspect while recognizing that the pursuit of excellence is an ongoing journey. By leading with passion and dedication, the General Manager helps build an environment that supports continuous learning, personal growth, and superior operational results.

Employment type for this role typically aligns with full-time hours that reflect the operational requirements of the restaurant, including flexibility to work varied shifts. Candidates should anticipate opportunities for growth, including cross-location support and potential transfers within the Fazoli's network, which enrich professional development and broaden management experience.

In summary, the General Manager position at Fazoli's is a dynamic leadership opportunity where your impact will be felt across daily operations, team engagement, and guest satisfaction. You will be at the forefront of delivering what Fazoli's does best: exceptional guest service paired with a warm and inviting atmosphere—one breadstick at a time.