Restaurant General Manager

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $70,000.00

Work Schedule

Flexible

Benefits

Medical insurance

HSA option

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a prominent fast-casual restaurant chain known for its chicken wings, chicken fingers, sandwiches, and salads. Founded in 1990, the company has grown to become a beloved dining destination in many regions, delivering not only delicious food but also a vibrant and welcoming atmosphere where guests can enjoy quality time with friends and family. Zaxbys prides itself on being more than just a restaurant; it is a community hub where fun meets fantastic cuisine. The brand is dedicated to providing outstanding customer experiences while fostering a positive culture within its team members, making it an appealing place to work for individuals looking to thrive in the food service industry. Their ongoing expansion presents dynamic career opportunities for motivated professionals to join their supportive and growth-oriented team. The salary for the General Manager position ranges from $60,000 to $70,000 annually, reflecting a competitive compensation package complemented by substantial bonus potential and comprehensive benefits. This employment opportunity is full-time, requiring dedication and a passion for leadership and hospitality.

The General Manager role at Zaxbys is a pivotal leadership position responsible for overseeing daily restaurant operations while driving sales growth, managing costs, and ensuring an excellent guest experience. As a General Manager, you will guide and inspire your team to maintain a positive and high-performing culture, focusing on employee development and retention. Your duties will include staffing, training, scheduling, and performance management to ensure operational excellence aligns with company goals and brand standards. Leadership at Zaxbys means setting a powerful example and being a role model who inspires teamwork and professionalism. You will be responsible for maintaining compliance with all legal and corporate policies, executing marketing initiatives, handling customer relations, and delivering consistent quality service and cleanliness. This position requires strong organizational skills, leadership capabilities, and the ability to adapt and solve problems efficiently. If you are passionate about restaurant management and looking for an opportunity to grow within a popular, fast-growing enterprise, Zaxbys offers a rewarding career path with opportunities for advancement, competitive pay, and a supportive work environment.

Job Requirements

Must be 21 years of age or older
must have a valid driver's license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent
some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
must have a valid driver's license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent
some college preferred
3-5 years management experience required
restaurant management experience preferred
successful completion of background check and motor vehicle report

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
obtain food safety certification and manager certification
ensure the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
create and maintain an effective work schedule timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses and improve by maintaining operational standards and ensuring compliance with all guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with all federal, state, and local laws
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to improve profitability, sales, and guest experience
handle and report guest and team member complaints, concerns, or injuries timely and respectfully
maintain flexibility to perform above and beyond this position description
ensure the team works safely and follows safety guidelines
escalate concerns to supervisors when appropriate
perform all other duties necessary to ensure restaurant operations function properly