Restaurant General Manager

Durham, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Paid Time Off

Paid holidays

Employee Referral Program

Opportunities to Advance

Free Meals

bonus potential

Job Description

Zaxbys is a dynamic and rapidly growing restaurant chain recognized for its vibrant culture, exceptional food offerings, and commitment to delivering an enjoyable and memorable guest experience. Established as a beloved brand in the fast-casual dining segment, Zaxbys is much more than just a place to eat; it is a destination where guests can have fun, connect with friends, and indulge in delicious food. With its friendly atmosphere and dedication to quality, Zaxbys has built a strong reputation that resonates with both customers and employees alike. As the organization continues to expand, it is dedicated to fostering a workplace where team members thrive, grow, and experience job satisfaction, making it an indescribably great place to work.

The General Manager role at Zaxbys is pivotal to the success of the restaurant, placing the individual in a leadership position responsible for cultivating a positive work environment and upholding high standards of operational excellence. This full-time position offers competitive pay and the potential for quarterly bonuses of up to 24% of the annual salary. In addition to financial incentives, General Managers receive a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plans with employer matching, and paid time off, among other perks. This role requires a leader who can inspire and guide their team, manage day-to-day restaurant operations, and drive business growth through effective staffing, exemplary customer service, and rigorous cost management.

As a General Manager, you will oversee all aspects of the restaurant's operational performance, including staffing, hiring, team development, and scheduling to meet business demands while controlling labor costs. Ensuring the restaurant maintains exceptional service, product quality, and cleanliness is paramount, enabling a great guest experience consistently. You will be responsible for creating and sustaining a positive workplace culture through leadership and by being a role model for your team. Financial oversight is another key component, where you will help maximize profitability by driving sales, controlling expenditures, and adhering to corporate guidelines.

Furthermore, the role involves active participation in community engagement to build relationships that strengthen sales and brand loyalty. To maintain high standards of operation, the General Manager must ensure compliance with all applicable laws, company policies, and franchising agreements. Performance management is vital to the role, which includes conducting regular evaluations for team members and helping managers improve their leadership capabilities. The position demands a flexible and proactive attitude, embracing responsibilities that go beyond routine tasks, and maintaining a safe and efficient workplace for all employees.

Job Requirements

Must be 21 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
food safety certification and manager certification
any additional training required by Zax LLC
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
escalate concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly