Job Overview
Employment Type
Full-time
Compensation
Salary
Range $51,600.00 - $71,100.00
Work Schedule
Flexible
Benefits
Medical insurance
HSA Option Available
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
401(k) with employer match
Job Description
Zaxbys is a well-known restaurant chain that prides itself on being more than just a place to eat. It offers an inviting atmosphere where guests can have fun, spend quality time with friends, and enjoy delicious food. With a strong commitment to service excellence and a welcoming environment, Zaxbys has become a popular destination for fast-casual dining. Beyond serving great food, Zaxbys fosters a culture of fun and community engagement which extends to their team members, making it an indescribably great place to work.
As the team at Zaxbys continues to grow, they are currently looking for a General Manager to join their expanding family. This is a critical role responsible for leading the restaurant team to success by maintaining a positive workplace culture, ensuring high team morale, and executing company goals effectively. The General Manager will oversee daily restaurant operations including staffing, development of team members, driving sales growth, managing costs, and ensuring the highest standards of guest experience and brand compliance.
The role offers competitive pay and attractive bonus potential paid quarterly, which can be up to 24 percent of the annual salary. Additional benefits include free meals, paid time off, paid holidays, an employee referral program, and opportunities for advancement within the company. Comprehensive medical benefits are also part of the package, including medical, dental, and vision insurance, short- and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer match contributions.
The General Manager will be responsible for completing all mandatory training such as the Zaxbys General Manager Development Plan, Operations Excellence Capstone class, food safety certification, and any additional training required by the company. Leadership and mentorship play a key role in this position, ensuring that team members are properly trained, coached, and held accountable. Creating and maintaining effective work schedules to optimize sales and control labor costs will also be essential duties.
Maintaining exceptional standards of service, product quality, and cleanliness aligns with the operational expectations at Zaxbys. The General Manager must foster a positive team culture by serving as a role model, leading with integrity and respect. Profitability management through sales growth, cost control, and team development is a major focus, as well as building strong community relationships to enhance brand presence and customer loyalty.
Operational compliance is critical, with adherence to all company policies, safety guidelines, and legal requirements. Performance reviews of crew members and assistance with manager reviews are part of ongoing team development strategies. Monitoring and analyzing performance metrics daily to implement improvement plans is necessary to drive continuous operational excellence. Responsiveness to guest and team member concerns with professionalism and empathy is fundamental, as is maintaining a flexible attitude to exceed expectations and support restaurant operations effectively.
Overall, this position offers a leadership opportunity within a vibrant restaurant environment with the chance to impact both team dynamics and business outcomes positively, making it an ideal role for experienced managers passionate about hospitality and team success.
As the team at Zaxbys continues to grow, they are currently looking for a General Manager to join their expanding family. This is a critical role responsible for leading the restaurant team to success by maintaining a positive workplace culture, ensuring high team morale, and executing company goals effectively. The General Manager will oversee daily restaurant operations including staffing, development of team members, driving sales growth, managing costs, and ensuring the highest standards of guest experience and brand compliance.
The role offers competitive pay and attractive bonus potential paid quarterly, which can be up to 24 percent of the annual salary. Additional benefits include free meals, paid time off, paid holidays, an employee referral program, and opportunities for advancement within the company. Comprehensive medical benefits are also part of the package, including medical, dental, and vision insurance, short- and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer match contributions.
The General Manager will be responsible for completing all mandatory training such as the Zaxbys General Manager Development Plan, Operations Excellence Capstone class, food safety certification, and any additional training required by the company. Leadership and mentorship play a key role in this position, ensuring that team members are properly trained, coached, and held accountable. Creating and maintaining effective work schedules to optimize sales and control labor costs will also be essential duties.
Maintaining exceptional standards of service, product quality, and cleanliness aligns with the operational expectations at Zaxbys. The General Manager must foster a positive team culture by serving as a role model, leading with integrity and respect. Profitability management through sales growth, cost control, and team development is a major focus, as well as building strong community relationships to enhance brand presence and customer loyalty.
Operational compliance is critical, with adherence to all company policies, safety guidelines, and legal requirements. Performance reviews of crew members and assistance with manager reviews are part of ongoing team development strategies. Monitoring and analyzing performance metrics daily to implement improvement plans is necessary to drive continuous operational excellence. Responsiveness to guest and team member concerns with professionalism and empathy is fundamental, as is maintaining a flexible attitude to exceed expectations and support restaurant operations effectively.
Overall, this position offers a leadership opportunity within a vibrant restaurant environment with the chance to impact both team dynamics and business outcomes positively, making it an ideal role for experienced managers passionate about hospitality and team success.
Job Requirements
- Must be 21 years of age or older
- Must have a valid driver’s license, vehicle insurance, and reliable transportation
- Open availability and the ability to work a minimum of 5 days and 48 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check and motor vehicle report
- Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
- Required minimum education: High school diploma or equivalent and some college preferred
- 3-5 years management experience required
- Restaurant management experience preferred
Job Qualifications
- Must be 21 years of age or older
- Must have a valid driver’s license, vehicle insurance, and reliable transportation
- Open availability and the ability to work a minimum of 5 days and 48 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check and motor vehicle report
- Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
- Required minimum education: High school diploma or equivalent and some college preferred
- 3-5 years management experience required
- Restaurant management experience preferred
Job Duties
- Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
- Food Safety Certification and Manager Certification
- Any additional training required by Zax LLC
- Ensure that the restaurant delivers great experiences to guests
- Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
- Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
- Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
- Plan and delegate shift assignments including communicating expectations and adjusting as needed
- Ensure service, product quality, and cleanliness standards are consistently upheld
- Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
- Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
- Strive to increase sales by building community relationships and providing outstanding product and service
- Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
- Complete performance reviews for crew members and assist with performance reviews for managers
- Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
- Utilize management tools and keep neat, accurate, and current records
- Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
- Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
- Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- Ensure the team works safely and follows all safety guidelines and procedures
- Escalate concerns to your supervisor when appropriate
- All other duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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