Restaurant General Manager

Jacksonville, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $46,900.00 - $64,700.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Paid Time Off

Paid holidays

Employee Referral Program

Free Meals

Opportunities to Advance

bonus potential

Job Description

Zaxbys is a dynamic and rapidly growing casual dining restaurant chain known for its signature chicken wings, fingers, sandwiches, and salads. With a commitment to delivering not just great food but also a fun and enjoyable atmosphere, Zaxbys has established itself as a beloved dining destination across numerous locations. As a company, Zaxbys emphasizes community, quality, and exceptional guest experience, making it a place where customers come to connect, relax, and enjoy delicious meals. Beyond just serving its guests, Zaxbys is proud to be an outstanding workplace that values its team members, encouraging a positive work culture and continuous growth opportunities.

Currently, Zaxbys is looking to expand its leadership team by hiring General Managers who will play a crucial role in maintaining the brand’s stellar reputation and operational excellence. The General Manager is tasked with overseeing the daily restaurant operations, focusing on areas such as staffing, team development, cost control, sales growth, and guest satisfaction. This leadership role involves creating a positive culture and high team morale by guiding and motivating staff effectively. General Managers at Zaxbys are responsible for executing company goals through strategic action plans, ensuring all brand standards are consistently met, and driving both profitability and growth. The role offers competitive pay with the potential for quarterly bonuses up to 24% of the annual salary, free meals, paid time off and holidays, and various employee advancement opportunities. The position requires dedication, strong leadership, and a passion for fostering a collaborative team environment where employees can thrive and guests leave with memorable experiences. Zaxbys provides comprehensive benefits including medical, dental, and vision insurance, disability coverage, life insurance, and a 401(k) plan with employer match, reinforcing its commitment to supporting its employees’ well-being and future. Overall, joining Zaxbys as a General Manager means becoming part of a vibrant, growth-oriented organization that values both its guests and its people.

Job Requirements

Must be 21 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: high school diploma or equivalent with some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
Possess a valid driver's license, vehicle insurance, and reliable transportation
Have open availability with ability to work a minimum of 5 days and 48 hours per week
Ability to work flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Demonstrated leadership qualities and organizational skills
Ability to interact cooperatively with others
High school diploma or equivalent required, some college preferred
Minimum of 3-5 years management experience
Preferred restaurant management experience

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Obtain food safety certification and manager certification
Ensure restaurant delivers great guest experiences
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Provide proper training, mentoring, coaching, and development to team members while holding them accountable
Create effective work schedules to drive sales and control labor costs
Plan and delegate shift assignments with clear communication and adjustments as needed
Uphold service, product quality, and cleanliness standards consistently
Foster a positive culture and high team morale through leadership and example
Manage profitability by driving sales, controlling costs, developing team members, and maintaining operational standards
Build community relationships to increase sales and provide outstanding service
Control costs and losses by maintaining standards and ensuring compliance with company policies
Conduct performance reviews for crew and assist with manager performance evaluations
Ensure compliance with all relevant laws, guidelines, and policies
Maintain accurate management records
Review performance metrics daily and develop action plans to improve profitability, sales, and guest experience
Handle and report guest and team member complaints, concerns, and injuries timely and respectfully
Maintain flexibility to perform beyond standard role expectations
Ensure team safety and adherence to safety guidelines
Escalate concerns to supervisors appropriately
Perform all other duties necessary for proper restaurant operations