Restaurant General Manager

Located at 705 W Baseline Rd, Tempe, AZ, this KFC restaurant is part of the globally recognized KFC Corporation, known for its iconic fried chicken and commitment to quality and customer service. KFC operates numerous franchises across the United States, offering customers a consistent, delicious dining experience rooted in tradition and innovation. As a leader in the fast-food industry, KFC prides itself on its dynamic workplace where team members are empowered to excel and grow within the company.

The role of Restaurant General Manager is a pivotal leadership position within this KFC location. In this role, you will lead a diverse and dynamic team, carefully selecting and training top talent to deliver exceptional customer service that meets and exceeds brand standards. You will be responsible for the recruitment process, onboarding new team members and shift supervisors, and creating an engaging orientation experience that sets new hires up for success. Your leadership will foster a culture of inclusivity, equity, and belonging where team members feel valued and motivated.

In addition to people management, the General Manager will develop comprehensive training and mentoring programs for Assistant Managers, Shift Supervisors, and Team Member Trainers. Recognizing and rewarding outstanding performance regularly, you will cultivate an optimistic and vibrant culture that promotes career advancement. Your role includes conflict resolution to maintain a positive work environment and hands-on engagement with customers to ensure satisfaction and swift resolution of issues.

Operational excellence is central to your responsibilities. You will strategically schedule staff to optimize service efficiency, coach management on KFC brand standards, and lead meetings on product rollouts to ensure smooth implementation. Financial management is another critical aspect, where you will analyze restaurant performance through profit and loss analysis, manage budgets, and implement strategies to maximize profitability without compromising quality or customer experience. Staying abreast of competitor actions, including digital presence and loyalty programs, will enable you to consistently outperform in the marketplace.

The employment is full-time and offers competitive pay along with multiple benefits designed to support employees' professional and personal growth. Benefits include bonus eligibility, paid time off, scholarship opportunities, career advancement programs, medical benefits from day one, free meals during shifts, and access to KFC Foundation Programs such as free college tuition at Western Governors University, savings match programs, and hardship assistance.

This role is ideal for experienced restaurant or retail managers who are passionate about leading teams, developing talent, and driving business success in a fast-paced, customer-focused environment. If you are ready to take on a rewarding challenge at a globally respected brand and make a tangible difference in your team’s success and customer satisfaction, this opportunity at KFC Tempe is an excellent match.