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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
performance bonuses
Training and Development
Job Description
The Area Coach (AC) position is a pivotal supervisory role within the restaurant industry, directly overseeing Associate General Managers, Shift Managers, and hourly crew members. This leadership role is fundamental to ensuring the smooth operation of individual restaurant locations while driving excellence in customer service, maintaining high product and facility standards, and achieving financial goals. The role is situated within a dynamic and customer-centric company that prioritizes quality, operational efficiency, team development, and financial performance. The company is a well-established entity in the food service sector, recognized for its commitment to superior product quality and outstanding guest experiences. The AC... Show More
Job Requirements
- high school diploma or GED
- supervisory experience in food service or retail environment
- ability to maintain financial controls
- ability to coach and train hourly employees
- proven track record in customer satisfaction
- strong problem-solving skills
- ability to manage multiple priorities in a fast-paced environment
Job Qualifications
- high school diploma or GED
- supervisory experience in food service or retail environment
- proven ability to drive customer satisfaction
- demonstrated financial control and operational management skills
- strong leadership and team development capabilities
- knowledge of food safety and preparation procedures
- effective communication and coaching skills
Job Duties
- drive excellence in customer service
- maintain company standards in product and facility specifications
- supervise food handling procedures and operational processes
- exercise financial control to meet profit margin targets
- select, train, develop and motivate employees
- perform hands-on operational work to train employees
- respond to customer service needs
- maintain fast, accurate service and positive guest relations
- analyze sales, labor, inventory and controllables
- take corrective action to improve performance
- develop and drive annual operating plan
- oversee facilities and equipment maintenance
- monitor inventory and food preparation
- establish and achieve speed with service targets
- develop and revise schedules
- direct HR activities including hiring and performance management
- provide hands-on training and development for staff
- manage work environment to ensure compliance with workplace regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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