Restaurant General Manager

The Area Coach (AC) position is a pivotal supervisory role within the restaurant industry, directly overseeing Associate General Managers, Shift Managers, and hourly crew members. This leadership role is fundamental to ensuring the smooth operation of individual restaurant locations while driving excellence in customer service, maintaining high product and facility standards, and achieving financial goals. The role is situated within a dynamic and customer-centric company that prioritizes quality, operational efficiency, team development, and financial performance. The company is a well-established entity in the food service sector, recognized for its commitment to superior product quality and outstanding guest experiences. The AC role typically operates within a full-time employment framework, carrying the responsibility of hands-on operational oversight, strategic management, and team leadership.

As an Area Coach, you will embody leadership by example, engaging directly in day-to-day operational activities alongside your team. You will be responsible for executing key company policies and procedures to deliver fast, accurate service while ensuring the consistency and quality of products meet stringent company standards. Customer satisfaction is a primary focus, and you are expected to foster a customer-focused culture by serving as a role model in resolving customer issues and training your management team and crew to excel in their service delivery. Your role will include continuous monitoring and analysis of sales, labor, inventory, and other controllables to maintain operational efficiency and meet profit margin goals. Financial acumen is critical, as the AC develops and drives the restaurant's annual operating plan, mentors staff in financial analysis, and interfaces with vendors for capital expenditure requests.

Operational oversight involves ensuring the maintenance of all facilities and equipment to company standards, managing inventory and food preparation to uphold food safety, and optimizing speed with service (SWS) targets to enhance customer experience. Human resource management is a core responsibility, comprising hiring decisions, performance management, compensation, employee relations, and fostering a fair and equitable work environment compliant with all regulatory standards. Training and developing management staff to assume higher responsibilities is also essential, with a focus on certification and continuous improvement.

Success in this role is measured by achieving the annual operating plan, improving sales growth margins, managing labor and operational costs effectively, and maintaining high customer satisfaction scores. The AC is entrusted with creating a motivating work environment grounded in principled leadership, clear communication, team development, and exemplary work ethics. This role is well-suited for individuals with high standards for quality and service, strong business savvy, and a passion for leading and developing diverse teams in a fast-paced restaurant setting.