Restaurant General Manager

Concord, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

Paid training

Job Description

Fulenwider Enterprises, home to the well-known KFC and Taco Bell brands, is a respected and growing company in the quick-service restaurant industry. At Fulenwider KFC/Taco Bell, employees are valued as essential contributors to the business's overall success. The company fosters a culture where teamwork and employee satisfaction are prioritized, creating an environment where individuals can build rewarding and stable careers. With a focus on operational excellence and guest satisfaction, Fulenwider Enterprises actively seeks passionate and dedicated individuals to join their team as they continue to expand and thrive in the competitive foodservice market.

The Restaurant General Manager (RGM) role at Fulenwider KFC/Taco Bell is a pivotal position responsible for overseeing the entire daily operation of the restaurant. This leadership role requires a proactive manager who can ensure all aspects of restaurant operations meet the company’s high standards, from product quality and guest experience to employee management and financial performance. The RGM directs the team toward delivering outstanding service, maintaining restaurant cleanliness and safety, and achieving operational efficiency. This role involves managing all facets of the business, including inventory control, recruitment, training, and compliance with regulatory standards. By fostering a positive work culture and motivating the team, the General Manager helps drive customer satisfaction and profitability simultaneously.

Key responsibilities for the RGM include managing costs effectively to maximize profit, maintaining quality, service, cleanliness, and hospitality standards, and engaging personally with guests during busy hours to ensure an excellent dining experience. The manager must monitor employee conduct and appearance, encourage suggestive selling, and support company marketing initiatives. Control over labor scheduling, inventory ordering, waste reduction, and adherence to food handling procedures are important operational duties.

Employee development plays a significant role in this position, as the RGM recruits, trains, motivates, and retains hourly employees while fostering a work environment that emphasizes safety, respect, and recognition. Preventative maintenance of equipment and facilities is regularly performed to keep the restaurant running smoothly. Additionally, the manager prepares reports, applies cash control measures, and ensures compliance with OSHA, health codes, and corporate policies. This role’s blend of leadership, operational insight, and guest-oriented focus supports Fulenwider Enterprises’ mission to deliver exceptional food and service in a safe and welcoming setting.

Job Requirements

High school diploma or GED preferred
College or university degree preferred
1-4 years supervisory experience in either a food or retail environment, including profit and loss responsibility
Basic personal computer literacy
Dedication to providing exceptional guest service
Good communication skills
Strong interpersonal skills
Conflict resolution skills
Basic business math and accounting skills
Strong analytical and decision-making skills
Follows procedures regarding operation of restaurant equipment
Able to lift up to 25 lbs and carry loads up to 30 feet
Able to push/pull up to 90 lbs and carry up to 30 feet
Knowledge of and compliance with the company's human resources policies and processes
Adheres to company and city/state/United States safety requirements

Job Qualifications

Dedication to providing exceptional guest service
Good communication skills, strong interpersonal skills, and conflict resolution skills
Exceptional team building capability
Basic business math and accounting skills, and strong analytical/decision-making skills
Basic personal computer literacy
High school diploma or GED preferred
College or university degree preferred
1-4 years supervisory experience in either a food or retail environment, including profit and loss responsibility

Job Duties

Create value for shareholders through efficient operations, appropriate cost controls, and profit management
Maintain highest level of quality, service, cleanliness and hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are always available
Take an active role in guest service and guest relations, monitor and correct employee appearance, courtesy and suggestive selling techniques and take part in company marketing efforts
Control day-to-day operations by tracking restaurant labor and product costs to meet targets
Order food, paper and supplies, maintain proper inventory levels and control waste, plan weekly schedule for restaurant employees
Follow published procedures for receiving, preparing, holding, packing and serving products
Maintain high level of productivity through effective recruiting, training, and motivation of hourly employees
Implement routine preventative maintenance program, check, adjust and make minor repairs of restaurant equipment, building and grounds
Prepare and submit required reports, use approved projection techniques, cash control techniques and security measures
Recruit, interview, recommend hiring, disciplinary action, and termination of hourly restaurant employees and maintain required personnel and performance information
Develop, motivate, and effectively train employees
Maintain a safe work environment and champion recognition and motivation efforts
Ensure OSHA, local health and safety codes, and company safety and security policy are met