Job Overview
Work Schedule
Day Shifts
Fixed Shifts
Job Description
Q39 is a renowned restaurant recognized for delivering exceptional dining experiences and high-quality food within a vibrant and welcoming atmosphere. Established with a dedication to excellence, Q39 prides itself on its commitment to guest satisfaction, outstanding service, and maintaining high standards in food quality and presentation. As a popular establishment, Q39 offers guests innovative menus, a full-service bar, and a focus on creating a community-centric environment where both guests and employees feel valued and engaged. With a reputation for fostering a dynamic and supportive workplace culture, Q39 continuously strives to set the benchmark for service and hospitality in the dining... Show More
Job Requirements
- 3-5 years of restaurant management experience including a full bar program
- Understanding of full-service food service standards and bar programs
- Proven leadership skills including problem solving and conflict resolution
- Exemplary communication skills in-person, phone, and written
- Adept, high-caliber customer service skills
- Ability to demonstrate organization, task completion, and time management in a high volume concept
- Possess excellent basic math skills and can operate a POS system
- Excellent computer skills with Microsoft Office and email
- Ability to reach, bend, stoop and frequently lift up to 50 pounds
Job Qualifications
- 3-5 years of restaurant management experience including a full bar program
- Understanding of full-service food service standards and bar programs including knowledge of commonly used concepts, practices, and procedures in the hospitality management profession
- Proven leadership skills including problem solving and conflict resolution
- Exemplary communication skills (in-person, phone, and written) for guests, managers, and staff
- Adept, high-caliber customer service skills
- Ability to demonstrate organization, task completion, and time management in an extremely high volume concept
- Possess excellent basic math skills and can operate a POS system,
- Excellent computer skills with applications like Microsoft office and email
- Be able to reach, bend, stoop and frequently lift up to 50 pounds
Job Duties
- The restaurant manager leads the front of the house team to plan shifts, organize daily operations in the dining room and carry-out, and train FOH staff to achieve Q39 goals in guest satisfaction, food quality, sales, employee retention, costs, and facility appearance
- Ensure FOH team makes all guests feel welcome and are provided with responsive, friendly and courteous service at all times
- Ensure that all food and drinks are consistently served according to Q39 recipes, portioning, and serving standards
- Create a positive, productive team environment through regular coaching and training initiatives, including daily shift meetings for all FOH departments
- Continually develop individual staff in all areas of professional and team development
- Schedule labor as required by anticipated business activity while ensuring that all positions are staffed following Q39 staffing guidelines
- Be knowledgeable of restaurant policies regarding personnel
- Administer prompt, fair and consistent corrective/coaching action for all violations of company policies, rules, and procedures
- Prompt HR (Human Resources) administration for staff for FOH schedules, payroll inputs, hiring, staff assessment, performance appraisals, and termination decisions
- Understand and consistently implement all policies, procedures, standards, specifications, and guidelines programs throughout the FOH operations
- Control cash and other receipts by adhering to cash handling and reconciliation procedures
- Fill in where needed to ensure guest service standards and efficient operations
- Accurately and efficiently conduct daily procedures for facility opening or closing
- Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner
- Ensure that all FOH equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs
- Reliable and accurate maintenance of FOH products and supplies through ordering and inventory management (includes serving ware, uniforms, menus, etc.)
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests
- Coordinate in house execution of Q39 advertising, media appearances, and marketing campaigns
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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