Restaurant / Bar Supervisor

First Hospitality is a dynamic hotel development, investment, and management company headquartered in Chicago. Since its founding in 1985, the company has built a reputation for innovation and excellence within the hospitality industry. First Hospitality emphasizes strategic vision by aiming to create value for all stakeholders through quality service, operational efficiency, and a commitment to doing things differently. Its approach centers on fostering a high-performing and diverse workforce where employee differences are respected and valued, recognizing that inclusivity strengthens the ability to meet the diverse needs of its clientele. The company promotes an inclusive work environment that encourages collaboration, flexibility, and fairness among its team members. As an equal opportunity employer, First Hospitality welcomes applicants from all backgrounds and experiences, fostering a culture of respect and equal employment opportunities.

The open position focuses on overseeing daily operations in the food and beverage segment of their properties, specifically managing the Restaurant, In-Room Dining, Banquets, and Bar services. This role requires a seasoned leader capable of maintaining high standards in guest service, quality, and operational procedures. Essential tasks include ensuring staff arrive on time and adhere to proper uniform standards, delivering comprehensive training that meets quality, service, and operational benchmarks, and following up with ongoing staff evaluations to uphold service levels. The leader will be responsible for conducting routine brand standard audits to optimize service execution and maintaining a strong presence during peak meal periods to support associates and guarantee a positive guest experience.

The role also involves detailed responsibilities like setting the restaurant according to specifications before shifts, learning and verifying the responsibilities of supervisors, servers, bartenders, and hosts to ensure accountability and proper process adherence. Managing financial control measures such as cash handling, voids, comps, and closeout procedures is a critical part of the job to uphold fiscal responsibility. The position collaborates closely with other hotel departments to ensure effective communication lines, especially with the front desk, and handles guest and patron satisfaction issues promptly and efficiently as they arise. Effective communication and reporting through shift logs, emails, and management updates are also key components of the role.

This position requires punctuality, adherence to schedule policies, and proficient use of timekeeping software like Kronos for attendance management. Additionally, it entails completing any additional duties as assigned by hotel leadership. Candidates for this role will benefit from beginning insurance enrollment, holiday pay, and paid time off from the first day of employment. Enrollment in the company 401(k) plan is available after 30 days of employment. Employees also enjoy unique perks such as hotel and travel discounts at worldwide destinations and access to ongoing professional development and promotion opportunities, supporting career growth within the company. Overall, this role is ideal for individuals passionate about hospitality management and driven to deliver exceptional guest experiences while fostering a motivated and well-trained team environment.