Restaurant Assistant Manager

Athens, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a renowned fast-casual restaurant franchise specializing in chicken wings, fingers, sandwiches, and salads, cherished by guests who seek not only delicious food but also a place to have fun and connect with friends. With a strong emphasis on quality, service, and a welcoming atmosphere, Zaxbys has established itself as a vibrant dining experience that values its guests and employees equally. The company culture fosters a community feeling where team members enjoy working in an energizing environment that encourages growth and career advancement. As Zaxbys continues to expand its presence nationwide, this is an exciting opportunity for motivated individuals to join a team that is passionate about delivering great food and memorable experiences. Employment at Zaxbys typically offers competitive wages, meaningful benefits, and opportunities for bonus incentives, ensuring that employees feel valued and supported in their roles.

The role of Assistant Manager at Zaxbys is critical to the successful operation of each restaurant location. As an Assistant Manager, you will be entrusted with maintaining the high standards of guest service and operational excellence that the brand is known for. This position involves direct oversight of daily restaurant functions, including staff management, training, scheduling, and ensuring compliance with corporate policies as well as federal, state, and local regulations. You will play an essential leadership role by coaching team members, enhancing guest satisfaction, and driving performance to meet and surpass quarterly goals. The Assistant Manager is a hands-on leader who fosters a positive work culture through recognition and by leading by example.

This role requires a commitment to continuous learning, including the completion of the Zaxbys Assistant Manager Development Plan and certifications in food safety and management. Assistant Managers are expected to handle guest and employee concerns professionally and promptly while maintaining a safe and efficient workplace. Additionally, they collaborate closely with the General Manager to support performance evaluations and elevate team potential. The position demands flexibility with scheduling, as shifts may span days, evenings, weekends, and holidays.

Employees in this role benefit from several incentives including bonus potential of up to 12% of annual earnings paid quarterly, free meals on shifts, and 50% discounts off shifts. Paid time off, holidays, and training are provided to support work-life balance and professional growth. Comprehensive benefits including medical, dental, vision insurance, disability coverage, life insurance, and a 401(k) plan with employer contributions are also available for eligible employees. This Assistant Manager position offers a rewarding career pathway within a growing company dedicated to the success of its employees and the satisfaction of its guests.

Job Requirements

High school diploma or equivalent
1-3 years of management experience required
restaurant management experience preferred
must be 18 years of age or older
must have a valid driver's license, vehicle insurance, and reliable transportation
open availability to work a minimum of 5 days per week and 32 to 48 hours
ability to work flexible schedule including days, nights, weekends, and holidays
successful completion of a background check
strong leadership and organizational skills
ability to interact cooperatively with others

Job Qualifications

Must be 18 years of age or older
must have a valid driver's license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan
obtain food safety certification and manager certification
fulfill any additional training required by Zax LLC
enhance guest experiences by ensuring team members satisfy and exceed guest expectations
ensure team members receive proper training including ongoing coaching and development
create an effective work schedule following company standards and local laws
plan and delegate shift assignments including communicating expectations and adjusting as needed
supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
ensure service, product quality, and cleanliness standards are consistently upheld
communicate performance concerns to General Manager
assist with performance reviews and mentor and develop team members
create and maintain a positive culture and healthy team morale through recognition and leading by example
handle and report guest and team member complaints, concerns, and injuries timely and respectfully
ensure processes, policies, and procedures are properly followed throughout daily operations
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility beyond the described position
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to General Manager and District Manager
escalate other concerns to supervisor when appropriate
perform all other duties necessary to ensure restaurant operations function properly