Restaurant & Operations Manager

Lucky Strike Entertainment, formerly Bowlero Corp, is a leading global platform in location-based entertainment, boasting over 360 locations across North America. The company specializes in providing exceptional experiences in bowling, arcade amusements, water parks, and comprehensive family entertainment centers. As the owner of the Professional Bowlers Association, Lucky Strike Entertainment holds a prestigious position within the bowling industry, attracting millions of fans worldwide and continuously expanding its reach through innovative offerings and media properties. With a robust presence in the entertainment sector, the company has cultivated a vibrant culture that celebrates fun, excitement, and memorable experiences for guests of all ages. The organization is known for its commitment to quality service, fostering a welcoming atmosphere, and delivering top-notch entertainment combined with delicious food and engaging social events.

The Restaurant/Entertainment Manager role at Lucky Strike Entertainment is an exciting, hands-on position that embodies the fusion of entertainment management and hospitality excellence. This active role requires a manager who thrives in fast-paced environments, eagerly coordinating multiple team members while skillfully addressing challenges that arise in real-time. Positioned as a key support to the General Manager, the Restaurant/Entertainment Manager assumes comprehensive responsibility for the center and its daily operations, especially during the General Manager’s absence. This includes overseeing the entire floor management, encompassing entertainment activities such as bowling leagues and open play sessions, alongside managing the Food & Beverage department and ensuring the upkeep of the property and its equipment.

A hallmark of this role is a steadfast commitment to guest satisfaction, with the Restaurant/Entertainment Manager acting as the champion for exceptional service delivery. They proactively solicit and respond to guest feedback, swiftly resolving complaints to elevate the overall guest experience. This role also emphasizes continuous operational improvement, involving the strategic scheduling of staff to align with the demands of the center and optimize the guest experience.

The manager is tasked with capitalizing on all business opportunities within their market area by executing targeted marketing strategies that drive sales and foster growth in league participation. This includes nurturing robust relationships with league bowlers and officers, managing league formats, and handling the administrative duties pertinent to league operations. Building and leading a talented team of hourly staff through recruitment, training, and efficient scheduling is crucial to ensure seamless center operations.

Demonstrating strong leadership, the manager motivates and empowers team members, leveraging their unique strengths to enhance productivity and guest satisfaction. They manage delegation effectively to maintain operational flow and maximize efficiency. The Food & Beverage component of the role involves overseeing and expanding the center’s dining offerings, ensuring high standards of quality and an exceptional guest experience. Continuous training and supervision are pivotal to sustain consistent corporate standards and stimulate a thriving sales culture.

Flexibility is essential in this role, as managers must be prepared to work varied shifts, including nights, weekends, holidays, and extended workdays when necessary. The role is ideal for individuals who aspire to advance to a General Manager position, providing an invaluable stepping stone through diversified managerial experience in a vibrant entertainment and hospitality setting.

Lucky Strike Entertainment offers a competitive compensation package with performance-based incentives, comprehensive healthcare coverage, and numerous other benefits tailored to support the well-being and professional growth of its team members. This role presents an exceptional opportunity for driven, energetic professionals who are passionate about creating unforgettable experiences and leading dynamic teams in a world-class entertainment environment.