Resort Manager

Pet Paradise is a premier full-service pet care destination dedicated to providing exceptional care for pets and peace of mind for their owners. With over 60 locations across ten states and plans for continued expansion, Pet Paradise offers a unique blend of resort-style pet day camp, professional grooming, veterinary care, and overnight boarding, all designed to ensure pets enjoy the happiest, healthiest, and longest lives possible. The company prides itself on creating a safe and entertaining environment where pets receive loving attention and personalized care, making both pets and their parents feel valued and supported. Beyond being just a pet care facility, Pet Paradise promotes a culture of growth and development for its employees, offering comprehensive training programs such as the Unleashed Leadership Academy, Grooming Academy, and Dog Training Academy. These programs empower team members to advance their skills and careers within the organization while fostering a collaborative and passionate work atmosphere.

The Resort Manager position at Pet Paradise is a leadership role essential to the success of the new Palm City, Florida location. This role involves overseeing the day-to-day operations of the resort facility, ensuring the highest standards of pet care, customer service, and team management. The Resort Manager leads the resort team by maintaining operational excellence, including cleanliness, safety, staffing, and financial performance. This person will manage staffing schedules in alignment with customer demand and labor budgets, conduct hiring processes, and provide ongoing training and feedback to employees. The Resort Manager is responsible for fostering a positive work environment, motivating team members, and nurturing talent through internal leadership development programs. A strong focus is placed on maintaining excellent customer service metrics such as Net Promoter Scores and online reviews, reflecting the commitment to an outstanding guest experience.

In addition to managing operational details, the Resort Manager collaborates closely with maintenance teams to address any facility needs and ensures compliance with all safety and reporting protocols. Effective communication with regional and corporate teams ensures that the resort operates smoothly and aligns with the broader organizational goals. Financial oversight includes analyzing sales trends, managing costs, maintaining inventory, and adhering to budgetary constraints. The role requires flexibility, as the Resort Manager will work a 5-day schedule including several weekend days and holidays to provide hands-on leadership.

This role is perfect for a motivated, organized, and energetic individual with a passion for animals and proven management skills. Candidates should possess strong leadership and communication abilities, experience managing medium-sized teams, and a comfort level with being around dogs of various sizes. The position offers numerous benefits including complimentary pet day camp and boarding, discounted veterinary and grooming services, paid time off, health insurance, and opportunities for professional growth through various internal academies and training programs. Pet Paradise is proud to be a drug-free, smoke-free, equal opportunity employer committed to creating a diverse and inclusive workplace.