Resort Manager

Charleston, SC, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee Discounts

Job Description

The Dunlin, part of the esteemed Auberge Collection, is a luxury boutique resort nestled in the exclusive waterfront community of Kiawah River in South Carolina’s Sea Islands. This enchanting coastal escape spans 2,000 picturesque acres on Johns Island, merely 20 miles from the historic city of Charleston. Known for its design-led and experience-driven approach, The Dunlin embodies the timeless elegance and charm of an eternal Southern summer home. Named after a local shorebird, the resort offers 72 cottage-style guest rooms and suites, each designed by renowned designer Amanda Lindroth. Guests are invited to immerse themselves in the natural beauty and outdoor bliss of coastal living through thoughtfully curated experiences that reflect the region’s wellness focus and unique environment. The resort aims to deliver personalized, memorable moments rooted in authentic Southern hospitality, making it a standout destination for travelers seeking a refined and intimate luxury experience.

The role of Resort Manager at The Dunlin is a pivotal leadership position during an exciting phase of growth and development. Reporting directly to the General Manager and serving on the Executive Committee, the Resort Manager will carry significant responsibility for the daily operational excellence and culture of the resort. This role demands a dynamic leader capable of overseeing multiple departments, including Rooms, Food & Beverage, Security, Spa, Wellbeing, and Engineering, while fostering seamless coordination and upholding the signature service philosophy that defines The Dunlin experience. The Resort Manager will play a key role in shaping and elevating the property’s service culture and operational standards. They will be instrumental in driving financial performance by partnering with senior leadership to oversee budgets, forecasts, and strategic goals, continuously identifying opportunities to optimize profitability and operational efficiency through meticulous financial oversight and operational analysis.

In addition to financial stewardship, the Resort Manager will provide strategic operational leadership—working closely with department heads to ensure smooth, high-quality guest experiences on a day-to-day basis. This role requires a strong commitment to service excellence, team development, and guest engagement. The Resort Manager is expected to champion the resort’s ethos, adapting programs, services, and operations to uphold luxury hospitality standards while fostering a positive, collaborative, and accountable team culture. They will also be actively involved in guest relations, strengthening connections with repeat visitors and promptly addressing any concerns to ensure guest satisfaction. This leadership position demands exceptional financial acumen, operational expertise, and the ability to inspire and mentor a diverse team, fostering professional growth and future leadership within the resort. Working within a luxury hospitality environment, the Resort Manager will be a key driver in bringing the unique Auberge Collection vision to life at The Dunlin, ensuring guests enjoy an unparalleled coastal retreat experience.

Job Requirements

Minimum 3 years experience in a similar leadership role
Proven track record of managing multi-department operations
Experience with budget management and financial forecasting
Strong leadership and team development skills
Excellent guest service and communication skills
Ability to work in a fast-paced luxury hospitality environment
Bachelor’s degree preferred
Must have exceptional organizational and problem-solving skills

Job Qualifications

Minimum 3 years experience in a similar leadership position within a luxury hospitality environment
Proven experience managing multi-department resort operations including Rooms and guest services
Strong financial acumen with experience managing budgets, forecasts, and operational metrics
Demonstrated leadership skills with the ability to inspire and develop teams
Exceptional guest engagement and problem-solving capabilities
Ability to thrive in fast-paced, dynamic luxury hospitality settings
Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred

Job Duties

Oversee day-to-day operations of Rooms, Food & Beverage, Security, Spa, Wellbeing, and Engineering
Partner with General Manager and Executive Committee to manage resort financial performance
Monitor departmental financial results and identify opportunities to improve profitability
Support budget development, capital planning, and forecasting
Lead and inspire teams to deliver service excellence and operational performance
Ensure property standards through operational oversight and service monitoring
Champion guest relations and address service concerns promptly
Foster team leadership, collaboration, and professional development
Implement training programs aligned with Auberge Resorts service standards
Promote a culture of respect, accountability, and genuine hospitality