Resort Lobby Ambassador ($19.45/hr)

Marriott Vacations Worldwide is a leading global hospitality company dedicated to making vacation dreams come true for travelers across the world. Renowned for offering memorable vacation experiences, Marriott Vacations Worldwide operates in various picturesque locations, providing a supportive, friendly, and vibrant work environment. This hospitality company specializes in delivering exceptional vacation ownership experiences, combining luxurious accommodations with expertly curated amenities and events. Their commitment to excellence and guest satisfaction has positioned them as a trusted and preferred name in the vacation ownership industry.

As a Lobby Ambassador at Marriott Vacations Worldwide, you will play a pivotal role in enhancing the vacation experience for Owners and guests by creating opportunities for meaningful moments together. This position is a full-time role offering competitive pay and a comprehensive benefits package, including medical, dental, vision coverage, 401K opportunities, travel discounts, credit union membership, tuition reimbursement, professional counseling, family support, and various growth and development opportunities. The work environment is designed to foster collaboration and personal growth, supporting employees as they contribute to the overall success of the company.

The Lobby Ambassador serves as the welcoming face of Marriott Vacations Worldwide, responsible for greeting guests warmly and providing them with personalized assistance throughout their visit. You will utilize specialized tools to screen targeted customers and connect them with Marketing Executives, ensuring guests receive timely and relevant information tailored to their needs. Your friendliness and professionalism will help guide Owners and guests with directions and details about property amenities, services, hours of operation, as well as local points of interest and activities.

In this role, you will ensure that the lobby area is properly covered and that guest interactions are maximized during peak arrival periods. Promoting awareness of the Marriott Vacations Worldwide brand both internally among colleagues and externally to guests is also a vital component of your duties. Additionally, you will assist in implementing marketing strategies to boost site volume and contribute to the company’s overall marketing efforts.

Maintaining a well-stocked lobby with necessary supplies and promotional materials is part of your responsibilities, which helps create a seamless and enjoyable guest experience. You will work closely with your team to uphold high standards of customer service, safety, and company policies. As a team member, you are expected to interact professionally and promptly with both guests and colleagues, contributing to team goals and fostering a cooperative work environment.

A successful candidate for the Lobby Ambassador position is highly motivated, possesses excellent sales or customer service skills, and enjoys engaging with guests in person or by phone. Flexibility to work on weekends and holidays is required, as the hospitality industry demands availability during high guest traffic periods. Physical capability to perform tasks such as reaching overhead and below the knees, bending, twisting, pulling, stooping, and standing, sitting, or walking for extended periods is essential to meet the role's physical demands.

Marriott Vacations Worldwide is committed to equal employment opportunity. They strive to hire a diverse workforce and sustain an inclusive culture, supporting employees from various backgrounds and experiences. By joining their team as a Lobby Ambassador, you become an integral part of a global community focused on delivering outstanding vacation experiences and making every guest interaction memorable.