Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $19.45
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401K opportunities
Travel Discounts
Tuition Reimbursement
Professional counseling
Family support
growth and development opportunities
Job Description
Marriott Vacations Worldwide is a renowned leader in the hospitality and vacation ownership industry, dedicated to enriching the lives of guests and team members through memorable vacation experiences. With a strong reputation for quality and customer service, Marriott Vacations Worldwide is recognized for its supportive, friendly, and engaging work environment located in beautiful settings that inspire a passion for travel.
As part of the Marriott family, the company is committed to providing exemplary vacation experiences that create lasting memories for travelers around the world. The organization’s extensive portfolio includes diverse and high-quality vacation properties where guests enjoy unparalleled services and amenities. The culture encourages collaboration, growth, and continuous development, making it an ideal place for individuals who value both professional and personal fulfillment.
The role of Lobby Ambassador is essential in delivering outstanding guest service and ensuring that every visitor’s experience is warm, welcoming, and seamless from arrival to departure. This position is geared toward enthusiastic and motivated individuals with a passion for customer service and a friendly, approachable manner. Through direct interaction with Owners and guests, the Lobby Ambassador plays a key role in promoting the brand’s image and supporting marketing initiatives that enhance guest experiences and drive site volume.
In this position, the Lobby Ambassador is responsible for greeting guests warmly, providing accurate information about the property amenities, services, and local attractions, and helping guests navigate the property with ease. The role also includes connecting targeted guests to the marketing team, assisting with marketing efforts, maintaining lobby supplies, and contributing to an overall atmosphere of hospitality and professionalism.
The position offers a competitive salary along with comprehensive benefits such as medical, dental, vision coverage, 401K opportunities, travel discounts, tuition reimbursement, and access to professional counseling and family support services. These benefits are designed to support the well-being and growth of every team member, allowing them to thrive in their careers while maintaining a balanced life.
Candidates joining Marriott Vacations Worldwide as Lobby Ambassadors can expect a dynamic, rewarding work environment where they can develop their skills, advance their careers, and contribute to an industry-leading company devoted to guest satisfaction and inclusive excellence. Additionally, the company values diversity and inclusion and strives to maintain a workforce that reflects the communities it serves.
This employment opportunity requires individuals who can work flexible schedules, including weekends and holidays, to meet the needs of the guests and the business. Physical requirements include the ability to stand, sit, or walk for extended periods and perform tasks requiring bending, twisting, and reaching. Background and drug screenings are part of the recruitment process in compliance with relevant regulations.
Overall, the Lobby Ambassador position at Marriott Vacations Worldwide presents an excellent chance for customer-focused individuals to join a supportive and thriving workplace dedicated to making vacation dreams come true for guests globally while offering abundant opportunities for personal and professional growth.
As part of the Marriott family, the company is committed to providing exemplary vacation experiences that create lasting memories for travelers around the world. The organization’s extensive portfolio includes diverse and high-quality vacation properties where guests enjoy unparalleled services and amenities. The culture encourages collaboration, growth, and continuous development, making it an ideal place for individuals who value both professional and personal fulfillment.
The role of Lobby Ambassador is essential in delivering outstanding guest service and ensuring that every visitor’s experience is warm, welcoming, and seamless from arrival to departure. This position is geared toward enthusiastic and motivated individuals with a passion for customer service and a friendly, approachable manner. Through direct interaction with Owners and guests, the Lobby Ambassador plays a key role in promoting the brand’s image and supporting marketing initiatives that enhance guest experiences and drive site volume.
In this position, the Lobby Ambassador is responsible for greeting guests warmly, providing accurate information about the property amenities, services, and local attractions, and helping guests navigate the property with ease. The role also includes connecting targeted guests to the marketing team, assisting with marketing efforts, maintaining lobby supplies, and contributing to an overall atmosphere of hospitality and professionalism.
The position offers a competitive salary along with comprehensive benefits such as medical, dental, vision coverage, 401K opportunities, travel discounts, tuition reimbursement, and access to professional counseling and family support services. These benefits are designed to support the well-being and growth of every team member, allowing them to thrive in their careers while maintaining a balanced life.
Candidates joining Marriott Vacations Worldwide as Lobby Ambassadors can expect a dynamic, rewarding work environment where they can develop their skills, advance their careers, and contribute to an industry-leading company devoted to guest satisfaction and inclusive excellence. Additionally, the company values diversity and inclusion and strives to maintain a workforce that reflects the communities it serves.
This employment opportunity requires individuals who can work flexible schedules, including weekends and holidays, to meet the needs of the guests and the business. Physical requirements include the ability to stand, sit, or walk for extended periods and perform tasks requiring bending, twisting, and reaching. Background and drug screenings are part of the recruitment process in compliance with relevant regulations.
Overall, the Lobby Ambassador position at Marriott Vacations Worldwide presents an excellent chance for customer-focused individuals to join a supportive and thriving workplace dedicated to making vacation dreams come true for guests globally while offering abundant opportunities for personal and professional growth.
Job Requirements
- High school diploma or equivalent
- Sales or customer service experience
- Ability to work flexible schedule including weekends and holidays
- Successful completion of background and drug screening as required
- Ability to perform physical tasks such as bending, twisting, reaching, standing, sitting, or walking for extended periods
- Strong interpersonal and communication skills
- Motivation to meet guest needs and contribute to team goals
Job Qualifications
- High school diploma or equivalent
- Experience in sales or customer service
- Strong communication skills
- Ability to work well in a team environment
- Friendly and approachable demeanor
- Flexible availability including weekends and holidays
Job Duties
- Provide warm and welcoming greetings to all guests
- Utilize tools to seamlessly screen targeted customers and connect them to a Marketing Executive
- Supply Owners and guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities
- Ensure proper coverage and execution throughout the lobby as directed and maximize interactions during peak arrival periods
- Promote awareness of brand image internally and externally
- Assist with additional strategies to drive marketing efforts and site volume
- Take inventories and ensure all desks in the lobby are stocked with appropriate levels of supplies and collateral
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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