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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $26.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee wellness programs
Career development opportunities
Paid holidays
Job Description
Cortland is a leading international multifamily real estate investment, development, and management firm established in 2005. Over the years, Cortland has become recognized as one of the top 10 multifamily owners and operators in the United States. The company distinguishes itself by adopting a resident-centric approach to living experiences, combining its in-house design, construction, and operations teams to consistently deliver exceptional value, innovation, and quality across its expansive portfolio. Cortland's forward-thinking mindset is built on challenging traditional norms in the multifamily housing sector and seeking insights beyond conventional industry boundaries. This strategic approach has propelled its strong growth, market leadership,... Show More
Job Requirements
- Minimum of 3 years of experience in a customer service, hospitality, or front-desk role
- High school diploma or equivalent
- Familiarity with mail and package handling processes
- Strong attention to detail
- Exceptional organizational, interpersonal, and communication skills
- Proficiency in Microsoft Office Suite
- Ability to lift and move items up to 15-20 pounds
Job Qualifications
- Minimum of 3 years of experience in a customer service, hospitality, or front-desk role, ideally within a residential or service-oriented environment
- High school diploma or equivalent required
- Familiarity with mail and package handling processes, including USPS, FedEx, UPS, and postage equipment
- Strong attention to detail with the ability to anticipate resident and community needs
- Exceptional organizational, interpersonal, and communication skills
- Proficiency in Microsoft Office Suite and comfort with basic office technology
- Ability to lift and move items up to 15-20 pounds as needed
Job Duties
- Serve as the primary point of contact for property management, security, parking services, maintenance teams, vendors, and cleaning staff
- Issue, track, and replace building access cards, parking passes, and visitor credentials
- Support the coordination and execution of resident events, community programs, and onsite activities
- Greet and assist residents, guests, vendors, and prospective residents to ensure a warm, professional, and seamless experience
- Oversee the front desk and lobby area, ensuring timely communication and a polished, welcoming atmosphere
- Assist with property maintenance requests, amenity reservations, and coordination of work orders
- Maintain inventory and restock community supplies, including lobby materials, amenity spaces, and resident-facing resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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