Resident Support Center Clerk

The Village at Gainesville is a renowned senior living community dedicated to providing a supportive and enriching environment for older adults. Spanning a vast 104-acre campus, it offers all the amenities of a small town, perfectly designed to cater to the needs and comfort of its residents. Located just 10 minutes away from the vibrant city of Gainesville, which is home to the University of Florida and the nationally acclaimed Santa Fe College, The Village at Gainesville offers an ideal blend of peaceful community living with convenient access to shopping, theaters, restaurants, and other city amenities. This establishment is known not only for its comprehensive senior care services but also for fostering a team-centered work culture that encourages professional growth and development. The community prides itself on the genuine care and respect given to its residents, emphasizing that residents are not merely guests but individuals living in their home. They focus on hiring individuals who are friendly, hardworking, and passionate about serving seniors, ensuring quality service and a warm atmosphere.

The position of Resident Support Center Clerk, also known as Call Center Clerk, plays an essential role in upholding the service excellence that The Village at Gainesville is known for. This full-time role, requiring 32 hours per week with alternate weekend shifts and holiday rotations, centers around being the primary point of contact for resident inquiries and needs through phone and in-person communication. Reporting directly to the Director of Resident Services, this role requires delivering respectful, kind, and informative customer support. The Clerk acts as a central liaison assisting various departments across the Village to provide timely and resourceful solutions to residents. Tasks include welcoming visitors and residents, managing transportation schedules, processing dining requests, inputting work orders, and maintaining a professional and organized call center environment.

Additionally, the position demands a high level of multitasking and excellent communication skills, excellent typing and word processing proficiency, and the ability to utilize multiple software platforms such as Worxhub and Retail Tracker for work orders and service requests. The candidate must demonstrate problem-solving skills and work effectively under pressure with minimal supervision, embracing a courteous and helpful attitude while attending to resident concerns. Moreover, the role includes coverage duties at the Concierge Front Desk and requires adherence to emergency response protocols during campus emergencies like hurricanes and power outages. The Village at Gainesville offers a positive workplace environment where the Resident Support Center Clerk can grow their career while making a meaningful difference in the lives of senior residents. With competitive salaries, comprehensive benefits including medical, dental, life, and disability insurance, paid time off, company holidays, and programs like tuition reimbursement and associate scholarships, The Village at Gainesville stands out as an exceptional place to work and serve the senior community.