Resident Service Coordinator

Union Square Apartments, located at 308 W. Union Street in Medina, Ohio, is a welcoming residential community dedicated to providing safe, comfortable, and affordable housing to families and seniors. This community nestled within the heart of Medina offers a supportive living environment designed to foster a strong sense of belonging and well-being among its residents. Union Square Apartments takes pride in maintaining a well-managed property with attentive staff who prioritize the needs and concerns of their residents. The apartment complex is part of a broader network committed to serving the housing needs of low-income individuals and families while promoting self-sufficiency and community engagement.

The role of Resident Service Coordinator at Union Square Apartments is a vital part-time position, offering 14 hours per week with a competitive hourly pay range of $15 to $17 depending on experience. The primary responsibility of this position is to identify and address the diverse social, emotional, employment, educational, and medical needs of all residents both on an individual and group basis. The Service Coordinator acts as a vital link between residents and community resources, enhancing housing stability and helping residents build safe, supportive communities.

This position demands a compassionate professional who is adept at conducting comprehensive assessments to understand the goals, interests, and needs of residents. The Service Coordinator develops a resource network, including a directory of local social service agencies, ensuring residents have easy access to vital programs and services. Maintaining confidentiality and professionalism is paramount in this role, as the Coordinator frequently handles sensitive information related to residents’ personal circumstances.

Community building is another core aspect of the position. The Service Coordinator works collaboratively with residents to foster fellowship and camaraderie through organizing community-based initiatives such as resident associations, newsletters, support groups, and welcoming committees. Through these efforts, the Coordinator promotes recreational, health, educational, and spiritual programming tailored to the unique makeup of the housing community.

Outreach and advocacy are also significant duties, including raising awareness among service providers about residents’ needs, facilitating case management referrals for individuals experiencing difficulties, and ensuring the appropriate delivery of services through diligent follow-up. The Service Coordinator empowers residents by assisting them with programs such as applying for fair hearings when services have been denied.

A crucial administrative dimension of the role involves accurate record-keeping and reporting, documenting resident interactions, service referrals, and tracking resident progress. The Coordinator must also develop a thorough working knowledge of housing rules, lease agreements, and reasonable accommodations to support residents effectively. Additional responsibilities may be assigned as necessary, requiring flexibility and a proactive approach.

Ideal candidates will possess an Associate’s degree or higher in human services or a related field, with preference given to those holding a Bachelor’s degree. At least three years of experience serving low-income populations, seniors, families, or individuals with disabilities is essential. Practical skills with Microsoft Office programs and data management tools are also necessary for efficient service delivery. Above all, the ability to cultivate trusting relationships, listen empathetically, advocate without judgment, and empower residents to achieve independence and self-sufficiency is critical for success in this position. The Resident Service Coordinator role at Union Square Apartments is an opportunity to make a meaningful impact in the lives of community members while growing professionally in a supportive and mission-driven environment.