Resident Service Coordinator

Akron, OH, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $15.00 - $17.00

Work Schedule

Standard Hours

Benefits

competitive pay

flexible schedule

Professional development opportunities

supportive work environment

Networking opportunities

Community impact role

Part-time position

Job Description

Union Square Apartments, located at 308 W. Union Street in Medina, Ohio, is a welcoming residential community dedicated to providing safe, comfortable, and affordable housing to families and seniors. This community nestled within the heart of Medina offers a supportive living environment designed to foster a strong sense of belonging and well-being among its residents. Union Square Apartments takes pride in maintaining a well-managed property with attentive staff who prioritize the needs and concerns of their residents. The apartment complex is part of a broader network committed to serving the housing needs of low-income individuals and families while promoting self-sufficiency... Show More

Job Requirements

Associate's degree or higher in human services or related field
Minimum of three years of experience serving low-income individuals, families, seniors, or persons with disabilities, or related populations
Experience using Microsoft Office suite and data management tools
Ability to maintain confidentiality and professionalism
Strong communication and organizational skills
Ability to establish trusting relationships with residents
Ability to work part-time hours (14 hours per week)
Valid background check and ability to comply with housing regulations

Job Qualifications

Associate's degree or higher in human services or related field
Bachelor's degree preferred
A minimum of three years of experience serving low-income individuals, families, seniors, and/or persons with disabilities, or related populations
Knowledge of community support services available to residents of family and/or senior housing developments
Experience working with older persons and/or families in a direct service capacity, especially in the areas of advocacy, self-sufficiency, service negotiation and community building
Experience using Microsoft Office suite, data management tools, and the internet
Ability to establish trusting relationships with residents individually and as a group
Ability to listen to and assist residents in defining their problems and identifying possible solutions and resources
Ability to seek input from residents, research service vendors, evaluate service delivery and make adjustments if needed
Ability to counsel or advocate in non-judgmental ways to empower residents to make personal decisions and enhance their self-esteem and independence
Ability to develop community-oriented activities that promote resident self-sufficiency
Ability to effectively plan, organize, develop, implement and interpret programs, goals, objectives, policies and procedures

Job Duties

Identifies, distributes information about, and links residents to existing community services that help to improve housing stability, increase self-sufficiency, and build safe and supportive communities
Conducts assessments to determine individual and group-level resident goals, interests, and needs
Creates a network, and directory, of local social service agencies to facilitate residents' access to resources, programs, and services
Maintains confidentiality with respect to information shared by residents and services provided to residents
Works with residents to develop a sense of fellowship and community using organization and facilitation skills
Assists residents in securing and/or creating social, community-oriented programming opportunities
Raises awareness among local service providers of the needs of residents of the housing community and promotes partnerships that help residents gain access to needed services
Refers for case management any resident experiencing problems that threaten health, safety and continued independence, while supporting the resident in remaining at home
Provides follow-up to referrals to ensure appropriate service delivery
Helps residents apply for fair hearings when there is reason to believe the resident is eligible for a denied service
Helps market the housing property through networking contacts in the community
Keeps appropriate resident files that document conversations with or about residents, problems identified, referrals made on behalf of residents, residents' refusal or acceptance of services, and residents' progress
Completes reports regarding services provided, resident outcomes, and resident satisfaction, as required
Develops a working knowledge of housing rules and issues such as reasonable accommodations, the lease and lease violations, etc.
Assumes additional responsibilities as requested

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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