Residences Concierge

New York, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $30.81 - $41.08

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Diversity and inclusion initiatives

Job Description

The Ritz-Carlton is renowned globally as a leader in the luxury hospitality industry, setting unparalleled standards for service and guest experiences. With over 100 award-winning hotels worldwide, The Ritz-Carlton crafts exceptional and memorable moments that guests cherish long after their stay. This prestigious brand is part of Marriott International, a global hospitality giant that values diversity, inclusivity, and career growth opportunities for its associates. Marriott International ensures equal employment opportunities and fosters a welcoming environment where all employees are celebrated for their unique backgrounds and talents. The company is firmly committed to non-discrimination, providing accessible workplace accommodations and promoting a... Show More

Job Requirements

High school diploma or equivalent
Minimum 1 year of related work experience
No supervisory experience required
No license or certification required
Ability to stand, sit, or walk for extended periods
Ability to lift or move objects up to 10 pounds without assistance
Commitment to adhere to company policies and standards
Ability to communicate clearly and professionally
Willingness to assist guests with disabilities
Ability to maintain confidentiality
Flexibility to perform reasonable additional duties

Job Qualifications

High school diploma or equivalent
At least 1 year of related work experience
Ability to communicate clearly and professionally
Strong interpersonal skills
Ability to follow company policies and procedures
Good physical stamina
Proficiency in using communication and recordkeeping systems
Ability to maintain confidentiality
Commitment to providing exceptional guest service
Ability to work as part of a team and support colleagues
Willingness to learn and adapt
No supervisory experience required

Job Duties

Respond to Residence owners inquiries about visitor information and special services
Facilitate requests such as transportation, reservations, and dry cleaning by coordinating with appropriate vendors
Address special needs of Residence owners and guests and ensure satisfaction through follow-up
Announce and verify all visitors and contractors to Residence owners and control access using key tracking systems
Respond, log, and process all calls, messages, requests, questions, or concerns promptly
Coordinate with engineering, bell services, and housekeeping to resolve guest or resident issues
Assist with reservation services, elevator bookings for moves, and support valet and bell staff with vehicle requests
Act as a Lobby Ambassador by reviewing and documenting shift logs and daily memorandums
Report accidents, injuries, and hazardous conditions to management and complete safety training
Adhere to company policies and maintain professional appearance and confidentiality
Welcome and assist Residence owners and guests, including those with disabilities, ensuring exceptional service
Maintain clear and professional communication
Cultivate positive workplace relationships
Perform physical duties including standing, sitting, walking, and handling objects up to 10 pounds
Perform additional reasonable duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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