Residences Concierge

Marriott International is a global leader in the hospitality industry, renowned for its commitment to exceptional guest experiences and innovative service standards. Under the umbrella of Marriott International, W Hotels stands out as a vibrant, luxury lifestyle brand that redefines the norms of luxury hospitality worldwide. W Hotels embodies a spirit that is youthful, adventurous, and innovative, creating immersive experiences that awaken curiosity and expand the horizons of every guest. Situated at 2440 Victory Park Ln in Dallas, Texas, this location operates full-time, non-management positions dedicated to delivering outstanding service within the Rooms & Guest Services Operations category. The establishment prides itself on fostering a diverse and inclusive workplace, promoting equal employment opportunities and celebrating the fascinating mix of cultures, talents, and experiences of its associates. Marriott International extends this ethos by ensuring non-discrimination against disability, veteran status, or other characteristics protected by law.

The Resident Services Associate role at this W Hotels property in Dallas is designed for individuals who thrive in dynamic service environments and are passionate about ensuring resident satisfaction and comfort. This position primarily involves tending to the special requests of Residence owners and guests, such as arranging transportation, making reservations, and sourcing dry cleaning services, by efficiently coordinating with appropriate vendors or completing necessary procedures. The associate plays a crucial role in providing comprehensive information about the property and surrounding area, including special events and activities, to enhance the overall guest experience.

Moreover, the position requires managing visitor access meticulously - announcing contractors and visitors to residents, ensuring only authorized individuals gain entry, and maintaining an accurate key tracking system. The associate is responsible for handling all incoming communications which include calls, messages, and inquiries, and directing them promptly to the relevant departments like Engineering, Bell Services, or Housekeeping to resolve issues effectively. They assist with various reservation services for residents and facilitate key logistical support such as elevator bookings for arrivals and departures.

This role also involves operational tasks such as supporting valet and bell services by coordinating vehicle requests, undertaking Lobby Ambassador duties to maintain a hospitable environment, and diligently maintaining shift records and daily logs. Safety and compliance remain a priority, requiring the associate to report any accidents, injuries, or hazardous work conditions and continually engage in safety training programs. Upholding the company's policies, standards of personal appearance, confidentiality, and property security are fundamental aspects of this role.

Customer service excellence is embedded in the role’s responsibilities - welcoming and acknowledging residents and their guests warmly, anticipating service needs, assisting guests with disabilities, and expressing genuine appreciation. Effective and professional communication is essential, from phone etiquette to clear and precise documentation. The associate must foster positive workplace relationships, support teamwork to achieve common goals, and address colleague concerns constructively.

Physical demands include standing, sitting, or walking for extended periods and the ability to move or handle objects weighing up to 10 pounds. Additional duties may be assigned as necessary, with all work conducted in adherence to the highest standards of service that define the Ritz-Carlton and W Hotels’ commitment to luxury hospitality.

Joining W Hotels extends beyond employment; it is an opportunity to be part of a global community dedicated to innovation, excellence, and the art of service. Here, every team member is empowered to perform at their best, discover their purpose, and grow into their best version while contributing to a world-class guest experience. If you are motivated, original, and forward-thinking, this is your chance to join a prestigious brand where your career can flourish and where your efforts can make a lasting impact.