Residences Concierge

Marriott International is a leading global hospitality company known for delivering exceptional service and luxury experiences through its diverse portfolio of brands, including W Hotels where innovation and guest-centric service are paramount. Located in Dallas, Texas, specifically at 2440 Victory Park Ln, the establishment offers high-end residential and guest services focused on providing comfort, convenience, and personalized attention to residence owners and their visitors. The company cultivates an inclusive environment that celebrates diverse cultures, talents, and experiences, emphasizing equal opportunity and non-discrimination. Marriott International, with its renowned commitment to quality and excellence, strives to maintain an atmosphere where both employees and guests feel valued and respected.

This position is a full-time, non-management role centered around guest services operations within the Rooms category. The primary responsibility is to act as the key liaison for residence owners and their guests, responding promptly and efficiently to their requests for information, arrangements, and a variety of services such as transportation, reservations, and dry cleaning. This role involves coordinating and ensuring smooth delivery of services by identifying appropriate providers or making direct arrangements. The position demands attentive follow-up with guests who have unique or special requests to maintain high satisfaction levels.

The role includes responsibilities such as announcing visitors before granting access, managing calls, messages, and requests, and coordinating with other departments like engineering, housekeeping, and bell services to resolve inquiries and meet service needs. The incumbent will assist with scheduling elevator use for move-ins/move-outs, aid bell and valet services related to vehicle requests, and perform lobby ambassador duties. Maintaining accurate logs and documenting relevant information ensures seamless communication and operational flow.

A strong emphasis is placed on adhering to company policies, including maintaining professionalism in appearance and communication, upholding safety standards by reporting incidents or unsafe conditions, and protecting confidential and proprietary information. The role also demands excellent interpersonal skills, welcoming residence owners and guests warmly and courteously while anticipating their needs and assisting those with disabilities. Effective communication, both verbal and written, is critical to this role, along with fostering positive working relationships within the team to achieve shared goals.

Candidates should be prepared to meet physical requirements such as standing, sitting, or walking for long durations during shifts and occasionally lifting or moving objects weighing up to 10 pounds. The position embodies the essence of The Ritz-Carlton service excellence standards, requiring dedication to providing unparalleled guest experiences.

While no supervisory experience is necessary, the ideal candidate will possess at least a high school diploma or G.E.D. equivalent and have a minimum of one year of related work experience. Certification is not mandatory for this role. Marriott International promotes a mission of igniting curiosity, expanding horizons, and reinventing luxury hospitality norms, offering a unique opportunity to be part of a dynamic and forward-thinking company. This role allows associates to belong to a culturally rich and globally recognized team dedicated to excellence, innovation, and personal growth.