Residence Inn Waco - Front Desk Agent

Our extended stay hotel, located conveniently within walking distance of Baylor University, McLane Stadium, and Magnolia Market, prides itself on offering a welcoming and comfortable environment for both business and leisure travelers. Situated close to prominent businesses such as L-3 Communications, SpaceX, and the Dwyer Group, we attract a diverse clientele seeking quality accommodations with convenient access to shopping, dining, and local attractions like Spice Village, Richland Mall, and the Dr. Pepper Museum. Our pet-friendly hotel features guest suites that are twice as large as typical hotel rooms in the area, equipped with full-size kitchens, separate living and sleeping areas, and complimentary WiFi to provide a home-like experience. Guests enjoy a complimentary hot breakfast buffet every morning along with access to an indoor pool, hot tub, and a 24-hour fitness center. Additional conveniences include laundry facilities and a special Residence Inn Mix event held Monday through Wednesday evenings to enhance the guest experience.

We are currently looking for a Front Desk Agent who will be the ultimate guest experience guru and the welcoming face of our hotel. This role involves mastering the art of warm welcomes, efficient check-ins, and friendly farewells, creating memorable first impressions that set the tone for our guests' entire visit. As a Front Desk Agent, you will expertly manage the front desk operations by juggling reservations, guest requests, and unexpected situations while maintaining smooth and precise daily workflows. Your enthusiasm for hospitality and exceptional customer service will help ensure every guest feels valued and at home throughout their stay.

The ideal candidate will have excellent communication skills, a proactive attitude, and the ability to think quickly to resolve any challenges that arise. Being a multitasking marvel, you will handle check-ins and check-outs seamlessly while managing financial transactions and other administrative tasks. This is a fantastic opportunity to contribute to a guest-focused team in a dynamic and supportive work environment, with opportunities for growth and the chance to be part of a reputable hotel brand. The position offers full-time employment with access to a comprehensive benefits package after an initial waiting period, including competitive daily pay, medical, dental, and vision coverage, paid time off, and more. If you are passionate about hospitality and thrive in a fast-paced setting, this role is your chance to shine and make a lasting impact on our guests' experiences.