Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Benefits
Unlimited income potential with base pay plus uncapped commissions
Paid training with earnings during learning phase
Career growth with internal promotions
comprehensive medical, dental, and vision plans
Education assistance programs
401k plan with company match
Generous paid time off and flexible working hours
Employee discounts on hotels, retailers, car rentals, and theme parks
Job Description
Hilton Grand Vacations is a prominent hospitality company dedicated to providing exceptional vacation experiences through its renowned resort properties. With over 14,000 team members worldwide, Hilton Grand Vacations prides itself on fostering an inclusive culture where every individual's uniqueness is celebrated. As an award-winning workplace, the company is committed to making a positive impact both within the hospitality industry and the communities it serves. Hilton Grand Vacations values its employees by recognizing, rewarding, and supporting their achievements in a collaborative and engaging work environment. This commitment to excellence and innovation drives the company to continuously enhance the guest experience and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year call center or customer service experience
- Proficiency in phone systems and reservation software
- Strong verbal and written communication skills
- Ability to handle guest inquiries and complaints professionally
- Flexibility to work evenings, weekends, and holidays
- Ability to multitask and manage time efficiently
- Attention to detail and accuracy in data entry
Job Qualifications
- 1 year of call center experience
- Strong communication skills, both verbal and written
- Excellent customer service and interpersonal skills
- Proficient in using phone systems and reservation software
- Knowledge of guest relations principles and practices
- Familiarity with hospitality management and hotel operations
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry
- Flexibility to work shifts including evenings, weekends, and holidays
Job Duties
- Answer incoming calls and assist guests with making hotel reservations
- Provide information about hotel amenities, room types, rates, and availability
- Process reservations accurately and efficiently in the reservation system
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Collaborate with other departments to ensure guest satisfaction
- Maintain knowledge of hotel policies, procedures, and services
- Utilize multilingual skills to assist international guests
- Perform night audit duties as needed
Job Location
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