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Reservation Manager

Job Overview

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Compensation

Salary
Range $40,800.00 - $67,100.00
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Benefits

Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health Insurance
Prescription Plans
Paid holidays
vacation
sick days
Life insurance
MetLaw Legal program
MetLife auto and home insurance
discounts on Apple products
Discounts on Dell computers
Employee stock ownership plan
401(k) savings plan
24-hour physician service for kids
Dental plans
vision plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
critical illness insurance
Group Accident Insurance
Dave Ramsey's SmartDollar Program

Job Description

The Reservation Manager Agent position at U-Haul in Little Rock, Arkansas, embodies a fast-paced and dynamic role centered around exceptional customer service and effective reservation and equipment management. Reporting to the Traffic Control Manager, this role is instrumental in supporting customers, field team members, and U-Haul dealerships with reservation placement and coordinating the distribution of equipment. As a Reservation Manager Agent, you will be directly involved in balancing regional market inventory to meet future demands by managing incoming calls, monitoring equipment availability, and reviewing reports that facilitate accurate reservation processing. The role requires a collaborative mindset, multitasking ability, and strong organizational skills to handle equipment placement, customer contracts, and to assist with U-Haul’s U-Box portable storage product. U-Haul offers career stability along with opportunities for advancement and a range of benefits that include health insurance, paid time off, life insurance, legal programs, and various discount options. This role is ideal for individuals who enjoy being part of a team, thrive in a dynamic environment, and are interested in steady employment with a company recognized for its supportive culture and growth opportunities.

Job Requirements

  • High school diploma or equivalent
  • working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
  • proficient in customer service, time management and multitasking

Job Qualifications

  • High school diploma or equivalent
  • experience with reservations or customer support
  • ability to multitask and manage time effectively
  • strong communication skills
  • proficiency with office software and phone systems

Job Duties

  • Assist with calls from and to customers
  • help support field team members and U-Haul dealerships with equipment and reservation management and placement
  • direct incoming customers equipment to areas based on customer demand and productivity status to balance regional market inventory levels
  • review reports that aid in the effective placement of equipment and customer reservations and contracts
  • assist with the company's U-Box portable storage product

Job Criteria

Experience

No experience required


Job Location

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