
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.00 - $19.00
Work Schedule
Standard Hours
Benefits
Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health Insurance
Paid holidays
vacation days
sick days
Life insurance
MetLaw Legal program
MetLife auto and home insurance
discounts on Apple products
Discounts on Dell computers
Discounts on cell phone plans
Discounts on hotels
401(k) savings plan
Employee stock ownership plan
24-hour physician available for kids
Dental plans
vision plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey's SmartDollar Program
Job Description
U-Haul Holding Company, a leader in the moving and storage industry, is known for providing comprehensive do-it-yourself moving solutions across the United States and Canada. Founded in 1945, U-Haul has since expanded into a large family of companies, including U-Haul International, Inc., offering rental trucks, trailers, and portable storage products. The company is committed to creating a culture of health and wellness and emphasizes career stability and growth opportunities for its employees. U-Haul is recognized for its dedication to customer satisfaction and innovation in the transportation rental business.
The Reservation Manager Agent role at U-Haul is an essential position within the company that involves supporting customers, field team members, and dealerships by managing reservations and equipment distribution. Under the direction of the Traffic Control Manager, agents play a critical role in balancing market equipment inventory by efficiently placing reservations and allocating resources to meet dynamic customer demand. This role is fast-paced, requiring strong multitasking skills, effective communication, and the ability to work collaboratively in a results-oriented team environment. Employees in this position can expect to handle a diverse range of tasks, including assisting customer calls, reviewing reports to ensure proper equipment placement, and supporting U-Haul's portable storage product, U-Box.
Working for U-Haul as a Reservation Manager Agent offers numerous benefits, including career advancement and stability, health insurance, paid leave, and employee stock ownership plans. Additionally, U-Haul provides unique perks such as reimbursement for wellness apps and gym memberships, legal assistance programs, and discounts on technology and travel-related services. The compensation for this hourly position ranges between $17.00 and $19.00, located at 321 Ballenger Center Dr, Suite 245, Frederick, Maryland 21703. The company ensures a safe and inclusive work environment while upholding its commitment to a healthy workplace by restricting employment for nicotine users in certain states.
This position not only demands a strong customer focus but also embraces innovation and teamwork to ensure operational success. The Reservation Manager Agent will thrive in this role if they enjoy interacting with people, solving problems, and contributing to a company that emphasizes personal and professional growth. With a comprehensive benefits package and an inclusive corporate culture, U-Haul provides a rewarding workplace for individuals ready to work in a dynamic and supportive environment.
The Reservation Manager Agent role at U-Haul is an essential position within the company that involves supporting customers, field team members, and dealerships by managing reservations and equipment distribution. Under the direction of the Traffic Control Manager, agents play a critical role in balancing market equipment inventory by efficiently placing reservations and allocating resources to meet dynamic customer demand. This role is fast-paced, requiring strong multitasking skills, effective communication, and the ability to work collaboratively in a results-oriented team environment. Employees in this position can expect to handle a diverse range of tasks, including assisting customer calls, reviewing reports to ensure proper equipment placement, and supporting U-Haul's portable storage product, U-Box.
Working for U-Haul as a Reservation Manager Agent offers numerous benefits, including career advancement and stability, health insurance, paid leave, and employee stock ownership plans. Additionally, U-Haul provides unique perks such as reimbursement for wellness apps and gym memberships, legal assistance programs, and discounts on technology and travel-related services. The compensation for this hourly position ranges between $17.00 and $19.00, located at 321 Ballenger Center Dr, Suite 245, Frederick, Maryland 21703. The company ensures a safe and inclusive work environment while upholding its commitment to a healthy workplace by restricting employment for nicotine users in certain states.
This position not only demands a strong customer focus but also embraces innovation and teamwork to ensure operational success. The Reservation Manager Agent will thrive in this role if they enjoy interacting with people, solving problems, and contributing to a company that emphasizes personal and professional growth. With a comprehensive benefits package and an inclusive corporate culture, U-Haul provides a rewarding workplace for individuals ready to work in a dynamic and supportive environment.
Job Requirements
- High school diploma or equivalent
- working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
- proficient in customer service, time management and multitasking
Job Qualifications
- High school diploma or equivalent
- proficient in customer service, time management, and multitasking
- working knowledge of office equipment such as multiline phones, phone etiquette, Word, and email
Job Duties
- Assist with calls from and to customers
- help support field team members and U-Haul dealerships with equipment and reservation management and placement
- direct incoming customers' equipment to areas based on customer demand and productivity status
- review reports that aid in effective placement of equipment, customer reservations, and contracts
- assist with the company’s U-Box portable storage product
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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