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Remote --- Customer Service Representative

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Paid training
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Employee wellness programs

Job Description

TP is a leading global digital business services company dedicated to delivering the most advanced, digitally powered business solutions. Our mission is to help the world’s best brands streamline their operations in meaningful and sustainable ways, ensuring transformational outcomes for our clients and communities alike. With a passionate workforce of more than 500,000 employees worldwide speaking over 300 languages, TP leverages its vast global scale and local presence to act as a force for good, supporting our clients, communities, and the environment. This unique blend of scale, diversity, and expertise allows us to consistently drive excellence and innovation across multiple industries and geographic regions.

At TP, we recognize the importance of balancing high-tech advancements with a high-touch approach. This empowers us to simplify, accelerate, and enhance everyday business processes for our clients, making their operations smoother, faster, and safer. Our team members are inspired to adapt quickly to evolving needs while delivering exceptional service quality at every level. As a Customer Service Representative at TP, you will play a vital role in this vision by being the eyes and ears of the team, responding to customer inquiries, and providing innovative solutions. This role offers you the opportunity to work in a dynamic, collaborative environment where no two days are the same. You will engage with people from diverse backgrounds and gain valuable experience while honing your customer service and problem-solving skills.

TP highly values internal growth and opportunity. Many of our leaders, including our Chief Client Officer, began their careers as frontline agents and have grown to reach executive roles within the company. This demonstrates our commitment to nurturing talent and providing career advancement pathways. Our work-from-home employment model offers flexibility while requiring dependable internet connectivity and a quiet workspace.

Joining TP means being part of a culture that prioritizes employee well-being, diversity, and inclusion. We provide paid training, competitive wages, comprehensive benefits including medical, dental, vision, 401k plans, paid time off, and wellness programs that support your growth both professionally and personally. TP is committed to fostering a workplace where employees are valued, inspired, and supported to bring their best selves to work every day. Our inclusive environment encourages positivity, collaboration, and continuous learning, ensuring you can thrive and build a rewarding career. If you are fearless and passionate about delivering exceptional customer experiences, TP is the right place for you to achieve your full potential and soar to new heights.

Job Requirements

  • High school diploma or equivalent
  • Minimum 6 months of customer service experience
  • Must be 18 years of age or older
  • Ability to type at least 25 words per minute
  • Comfortable using desktop computer systems and Windows-based systems
  • Reliable internet connection with minimum download rate of 15 Mbps and upload rate of 5 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be satellite, mobile data hotspots, P2P or VPN
  • Proof of internet speed required
  • Clean and quiet workspace
  • Located in allowed states (AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY)

Job Qualifications

  • High school diploma or equivalent
  • Minimum of 6 months of customer service experience
  • Must be 18 years of age or older
  • Ability to type at least 25 words per minute
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems
  • Customer service and/or sales experience preferred
  • College degree preferred but not required

Job Duties

  • Handle and carefully respond to all customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive
  • Appropriately communicate with customers
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required

Job Criteria

Experience

Entry Level (1-2 years)


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