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Job Overview
Employment Type
Full-time
Benefits
Paid training
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Employee wellness programs
Employee engagement programs
Job Description
TP is a global digital business services company dedicated to delivering the most advanced and digitally powered business solutions. Operating on a vast scale with over 500,000 passionate employees who communicate in more than 300 languages, TP integrates its global reach with a strong local presence. This unique combination allows the company to positively impact communities around the world, support its clients effectively, and contribute to environmental sustainability. The company thrives on innovation, collaboration, and a culture of inclusion and diversity. TP fosters an environment where employees feel valued, inspired, and supported, encouraging a healthy work-life balance and productivity. Comprehensive... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
- Minimum subscribed download rate equal or exceeds 15.0 Mbps
- Minimum subscribed upload rate equal or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
- Clean and quiet workspace
Job Qualifications
- High school diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
Job Duties
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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