Remote --- Automotive Customer Service Representative

TP is a leading global digital business services company dedicated to delivering the most advanced, digitally powered business services to help some of the world’s best brands streamline their operations in meaningful and sustainable ways. With a workforce exceeding 500,000 inspired and passionate individuals who speak more than 300 languages, TP’s unique global scale combined with its local presence enables the company to be a positive force in supporting communities, clients, and the environment alike. TP’s commitment to innovation, inclusion, and employee wellbeing forms the foundation of its service excellence and market leadership. As such, TP operates with a balanced high-tech and high-touch approach, blending deep industry and geographic expertise to simplify and accelerate business processes, thereby improving the lives of its customers and teams.

The Customer Service Representative role at TP is a pivotal position. It involves acting as the eyes and ears of the team that fields customer inquiries daily, helping resolve questions, concerns, and challenges with innovative and empathetic solutions. This role offers an engaging and collaborative work environment where no two days are alike, as representatives interact with diverse clients from various backgrounds via phone, email, chat, or social media. Representatives are tasked with maintaining calm and professional communication, de-escalating sensitive issues, and escalating calls prudently when necessary. Beyond problem solving, this role may involve supporting payments processing, tracking call interactions for auditing, providing feedback on call issues, and occasionally upselling products or services.

This opportunity at TP highlights the potential for career growth, with inspiring stories like the Chief Client Officer who began as an agent and ascended to the company’s highest ranks, symbolizing the limitless possibilities at TP. The company offers compelling benefits such as paid training, competitive wages, comprehensive medical, dental, vision, and 401k benefits, paid time off, and wellness and engagement programs aimed at fostering a supportive and healthy work environment. However, prospective employees should note that employment is currently open only to individuals residing in certain U.S. states.

Working from home, a considerable component of this role, requires candidates to maintain high-speed, stable internet connections and a clean, quiet workspace to ensure optimal performance and customer interaction quality. TP’s workplace culture is built on values of respect, inspiration, and support, striving to create an environment where employees feel valued and motivated to excel. The emphasis on inclusion, diversity, and well-being underpins the company’s philosophy that happy and healthy employees fuel creativity, productivity, and engagement. This Customer Service Representative role is ideal for fearless, driven individuals who thrive in dynamic settings and are eager to contribute to meaningful client solutions every day.