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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Benefits
Paid training
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Employee wellness programs
Employee engagement programs
Job Description
TP is a leading global digital business services company dedicated to delivering the most advanced, digitally powered business services to help some of the world’s best brands streamline their operations in meaningful and sustainable ways. With a workforce exceeding 500,000 inspired and passionate individuals who speak more than 300 languages, TP’s unique global scale combined with its local presence enables the company to be a positive force in supporting communities, clients, and the environment alike. TP’s commitment to innovation, inclusion, and employee wellbeing forms the foundation of its service excellence and market leadership. As such, TP operates with a balanced... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and or sales experience preferred
- College degree preferred but not required
- Minimum subscribed download rate equal or exceeds 25.0 Mbps
- Minimum subscribed upload rate equal or exceeds 10.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be satellite, mobile data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
- Clean and quiet workspace
Job Qualifications
- High school diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and or sales experience preferred
- College degree preferred but not required
Job Duties
- Connect with customers via phone, email, chat, and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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