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Remote --- Automotive Customer Service Representative (Spanish Bilingual)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Paid training
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Employee wellness programs
Job Description
TP is a global digital business services company dedicated to delivering the most advanced, digitally powered business services. With a workforce of over 500,000 passionate and inspired individuals speaking more than 300 languages, TP operates on a global scale with a local presence that allows it to effectively support communities, clients, and the environment. This company leverages a unique balanced approach that combines high-tech solutions with a personal, high-touch commitment. Their deep expertise in various industries and geographical areas enables them to simplify, accelerate, and enhance safety in the daily operations of the world's best brands.
Working at TP ... Show More
Working at TP ... Show More
Job Requirements
- high school diploma or equivalent
- minimum of 6 months of customer service experience
- must be 18 years of age or older
- ability to type at least 25 words per minute
- comfortable with desktop computer systems and have general knowledge of Windows-based systems
- internet minimum download speed of 25.0 Mbps
- internet upload speed of at least 10.0 Mbps
- internet connection cannot be satellite, mobile data (5G, 4G, 3G hotspots), P2P or VPN
- proof of internet speed required
- clean and quiet workspace
Job Qualifications
- high school diploma or equivalent
- minimum of 6 months of customer service experience
- must be 18 years of age or older
- ability to type at least 25 words per minute
- comfortable with desktop computer systems and have general knowledge of Windows-based systems
- customer service and or sales experience preferred
- college degree preferred but not required
Job Duties
- connect with customers via phone, email, chat, and or social media to resolve their questions or concerns (Spanish & English)
- calmly attempt to resolve and de-escalate any issues
- escalate interactions when necessary and appropriate
- respond to requests for assistance and or possible processing payments
- track all call related information for auditing and reporting purposes
- provide feedback on call issues
- upsell if required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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