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Remote --- Automotive Customer Service Representative (Spanish Bilingual)

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Paid training
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Employee wellness programs

Job Description

TP is a global digital business services company dedicated to delivering the most advanced, digitally powered business services. With a workforce of over 500,000 passionate and inspired individuals speaking more than 300 languages, TP operates on a global scale with a local presence that allows it to effectively support communities, clients, and the environment. This company leverages a unique balanced approach that combines high-tech solutions with a personal, high-touch commitment. Their deep expertise in various industries and geographical areas enables them to simplify, accelerate, and enhance safety in the daily operations of the world's best brands.

Working at TP means joining a global leader that values innovation, collaboration, and the empowerment of its employees. TP believes in the power of their people to affect positive change and has structured their environment to help employees grow and realize their full potential. This is evident in the story of their Chief Client Officer who began her career as an entry-level agent and rose through the ranks to the top of the company. TP fosters a culture where the sky is the limit, providing opportunities for personal and professional advancement.

The role of a Customer Service Representative at TP is crucial to maintaining the company's commitment to excellence in customer interaction. This is a dynamic and engaging position where employees become the eyes and ears of the team, dealing directly with customer inquiries and offering innovative solutions. The work environment is collaborative, and employees have the opportunity to interact with people from diverse backgrounds, ensuring that no two days are alike. The position appeals to individuals who are fearless, eager to deliver exceptional service, and ready to contribute as key players in TP’s mission to streamline business operations worldwide.

TP offers competitive wages and a comprehensive benefits package including paid training, medical, dental, and vision coverage, 401k plans, paid time off, and employee wellness programs. This position is currently available only to residents in select U.S. states. TP supports a work-from-home model, requiring employees to have a reliable internet connection and a quiet workspace. The company is committed to creating an inclusive culture where employees feel valued, supported, and inspired to bring their best every day.

Job Requirements

  • high school diploma or equivalent
  • minimum of 6 months of customer service experience
  • must be 18 years of age or older
  • ability to type at least 25 words per minute
  • comfortable with desktop computer systems and have general knowledge of Windows-based systems
  • internet minimum download speed of 25.0 Mbps
  • internet upload speed of at least 10.0 Mbps
  • internet connection cannot be satellite, mobile data (5G, 4G, 3G hotspots), P2P or VPN
  • proof of internet speed required
  • clean and quiet workspace

Job Qualifications

  • high school diploma or equivalent
  • minimum of 6 months of customer service experience
  • must be 18 years of age or older
  • ability to type at least 25 words per minute
  • comfortable with desktop computer systems and have general knowledge of Windows-based systems
  • customer service and or sales experience preferred
  • college degree preferred but not required

Job Duties

  • connect with customers via phone, email, chat, and or social media to resolve their questions or concerns (Spanish & English)
  • calmly attempt to resolve and de-escalate any issues
  • escalate interactions when necessary and appropriate
  • respond to requests for assistance and or possible processing payments
  • track all call related information for auditing and reporting purposes
  • provide feedback on call issues
  • upsell if required

Job Criteria

Experience

Entry Level (1-2 years)


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