Regional General Manager, Resort Operations

Kissimmee, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

bonus

Long-term incentive units

Employee Discounts

Job Description

The Walt Disney World Resort is a globally renowned entertainment and recreation complex located in Florida, celebrated for its diverse and immersive experiences. This expansive resort encompasses four world-class theme parks, two water adventure parks, 31 resort hotels including 17 owned and operated by Walt Disney World and 14 Disney Vacation Club properties, as well as 63 holes of golf spread across four golf courses. Additional amenities include two full-service spas, the ESPN Wide World of Sports Complex, Disney Springs—a vibrant entertainment, shopping, and dining complex—and Disney's Wedding Pavilion. This iconic resort attracts millions of visitors annually, offering unparalleled guest experiences rooted in creativity, quality, and innovation.

The resort is actively seeking a seasoned hotelier for the position of Regional General Manager, Resort Operations. This senior leadership role reports directly to the Vice President of Resort Operations and carries the responsibility of overseeing a portfolio of 6-8 hotel properties, leading a team of executive leaders. The Regional General Manager serves as a pivotal figure in driving guest service standards, enhancing Cast Member engagement, and steering ongoing quality improvements within the hotel operations. The role requires developing and executing strategic initiatives that maximize commercial potential, increase profitability, and optimize cost management while fostering transformational changes aligned with Disney's commitment to delivering world-class guest experiences. The position offers a competitive salary ranging between $214,600 and $287,700 annually, with additional incentives such as bonuses and long-term incentives, as well as comprehensive medical, financial, and other benefits.

As a Regional General Manager at Walt Disney World Resort, the individual will provide operational and strategic leadership to general managers and their teams, ensuring each property attains its performance goals. This includes managing profit and loss statements, controlling costs, and elevating satisfaction levels among both guests and Cast Members. The ideal candidate must possess deep expertise in operational excellence, innovation, and change management within the hospitality industry. They will also have a passion for diversity and inclusion, fostering an environment that values diverse perspectives and nurtures workforce diversity. Responsibilities include mentoring general managers, conducting regular property visits to ensure compliance with brand standards, and championing initiatives that enhance the overall guest experience. Given the resort's international clientele, bilingual or multilingual capabilities are preferred. Overall, this role combines high-level business acumen, visionary leadership, and a commitment to exceptional service standards to uphold and extend the magical experiences synonymous with the Walt Disney World brand.

Job Requirements

Bachelor's degree in hospitality or related field
7-10+ years of operational executive leadership experience
Proven ability to manage profit and loss and control operational costs
Demonstrated experience in driving change and innovation
Experience in hospitality business operations and guest service excellence
Strong leadership and team development skills
Commitment to diversity and inclusion
Excellent communication and interpersonal skills
Willingness to travel and conduct property visits
Bilingual or multi-lingual preferred

Job Qualifications

Bachelor's degree in hospitality or related field
7-10+ years of proven operational executive leadership leading senior leaders
Sound business acumen with ability to deliver on key performance indicators, control operational costs and drive profitability
Proven track record driving change, innovation and service excellence
Experience in delivering operational excellence and leading businesses to financial performance
Experience with service brand or transformational work as a hotelier
Ability to inspire, promote enthusiasm and teamwork
Passion and commitment to diversity and inclusion including fostering an inclusive work environment
Experience benchmarking internally and externally to achieve best practices
Bilingual or multi-lingual preferred
MBA or other related Master’s degree preferred

Job Duties

Provide strategic and operational leadership to executive leaders and their teams
Have oversight for the P&L performance, cost controls, cast member and guest satisfaction
Mentor General Managers to ensure successful operation of their hotels
Set short-term and long-range goals in tandem with the Executive Team and General Managers to aid and achieve each property’s defined performance metrics
Proactively focus on anticipating diverse needs of global consumers and translate these needs into meaningful guest experiences
Conduct regular property visits to ensure brand and standards are being achieved
Develop teams focused on improving the Walt Disney World Resort experience and performance metrics
Promote the resort experience through integration and leverage strategic partnerships
Partner with the resorts line of business team to participate in pilots and promote future-focused initiatives
Embrace change as an opportunity to grow while nurturing change management skills
Display commitment, enthusiasm, transparency, and sensitivity to empower Cast Members