Regional CS Operation Manager - Midwest

E80 Group is a leading multinational company specializing in the development of automated and integrated intralogistics solutions designed for manufacturers of consumer goods. The company operates within diverse sectors, including beverage, food, tissue, and more, offering advanced systems such as palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses. Its cutting-edge SM.I.LE80 software platform Smart Integrated Logistics centrally manages the entire logistics flow, ensuring efficient system integration and streamlining operational management from raw material entry, storage, to shipping processes. With 14 branches worldwide, E80 Group embodies core values of Ethics, Courage, Humility, and Safety, which form the backbone of its corporate culture deeply connected with customers, employees, and local communities.

The Regional Customer Service Operation Manager - Midwest, reporting directly to the CS Operation Manager USA & Canada, plays a pivotal role in boosting customer satisfaction by managing and coordinating technical resources and the service operation team. This role requires continuous communication with the sales team and, when necessary, direct client interactions. The incumbent will collaborate closely with cross-functional teams, conduct data analysis, and implement best practices to ensure high-quality service delivery. The primary objective is to guarantee outstanding customer satisfaction concerning any customer service-related issues arising in regional plants or key accounts. The position demands a customer-centric approach, strategic thinking, leadership skills, and a detailed understanding of automated intralogistics systems and related technologies. Positioned in Chicago, IL, with up to 50% travel required, this role offers a competitive salary range of $120K - $140K DOE plus bonus incentives, along with comprehensive benefits such as health, dental, and vision insurance, life insurance, short-term and long-term disability coverage, paid time off, and 401(k) matching.

Joining E80 Group means not only securing a job but also building a fulfilling career with ample opportunities for personal and professional growth. The company values talent development and offers innovative training programs through the E80 World Academy, equipping employees with the skills needed to excel. Additionally, the #BE80 culture fosters a collaborative work environment where giving back to the community is integral to the company’s success and values. E80 Group is committed to diversity, equity, and inclusion and maintains a strict anti-discrimination policy to ensure a respectful workplace for all employees. Candidates from protected categories receive special consideration, reflecting the company’s dedication to equal opportunity employment.