Reconditioning Center Service Runner

Walser Automotive Group has been a respected name in the automotive industry for more than 70 years. As a family-owned and family-run organization, Walser has grown to encompass 29 dealerships representing 26 automotive brands across Minnesota, Kansas, and Illinois. Renowned for putting people first, Walser places the utmost importance on customers, employees, and the communities it serves. This dedication to people-centered values is reflected not only in how the company operates its dealerships but also in its commitment to giving back through the Walser Foundation. This foundation supports schools, nonprofit organizations, and workforce development programs, ensuring the company has a positive impact beyond its business operations. Walser Automotive Group distinguishes itself by leading with innovation and technology while promising an exceptional customer experience with each interaction. Working at Walser means joining a forward-thinking company that values individual contributions and fosters a culture where employees can grow, belong, and make a meaningful difference. The company offers a role with a competitive compensation starting at $20 per hour, inviting motivated professionals to join a team where their work truly matters.

The Service Department Supervisor role at Walser Automotive Group is a dynamic leadership position centered on managing and mentoring a team within the service department. This role requires a motivated individual to oversee the performance and development of departmental staff through evaluations, coaching, and disciplinary measures when necessary. The incumbent coordinates hiring efforts with the recruiting team to ensure the department is staffed with capable professionals. A key responsibility is to foster a positive work environment by addressing employee relations issues and ensuring strict adherence to company policies. The supervisor will also be involved in training staff, leading by example, and advocating for the team. Operational duties include managing technician productivity, overseeing dispatching systems, assigning repair orders based on technician skill levels, and providing expert technical guidance regarding vehicle needs. They must stay current on automotive product improvements and warranty policies to maintain service excellence.

Additionally, the supervisor is responsible for assisting with service advisor duties, maintaining cleanliness in the service drive area, conducting quality control checks on completed work, and ensuring compliance with safety policies, including the mandatory use of protective equipment in certain areas. The role demands a hands-on leader who can engage with all daily tasks while aligning their work with Walser’s core company values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded. To succeed, candidates should bring a combination of service department experience, leadership skills, and technical knowledge with a willingness to continuously develop their expertise. This position provides a career path within a reputable automotive group that values employee growth, community involvement, and operational excellence. Walser Automotive Group supports employees with benefits such as paid time off, career advancement opportunities, comprehensive health coverage, fertility and adoption assistance, and a variety of employee resource groups. Joining Walser means becoming part of a company where your contributions help drive success not only within the business but also in the communities it proudly serves.