Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.50
Work Schedule
Standard Hours
Benefits
competitive pay
Paid Time Off
Health Insurance
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Cambrian Homecare LLC is a reputable and growing homecare company committed to providing exceptional support and services to its community. The company operates with a strong focus on customer satisfaction and fostering a supportive and efficient work environment. Known for its dedication to quality care, Cambrian Homecare LLC actively recruits motivated and reliable individuals who are enthusiastic about making a positive impact in people’s lives. The company's Menifee Office serves as a key operational hub where the team collaborates to ensure seamless service delivery and excellent client interactions.
This full-time Receptionist/Staff Support role at Cambrian Homecare LLC is crucial as it serves as the first point of contact for all incoming communications. Located at the Menifee Office, this position requires the individual to work Monday through Friday in a dynamic and fast-paced environment. The Receptionist/Staff Support specialist will play a pivotal role in triaging incoming calls, serving as a bridge between the community and internal departments. Their responsibilities include managing high call volumes while maintaining a high standard of professionalism, empathy, and patience, which are essential for enhancing the customer experience.
The successful candidate will be responsible for answering calls promptly and accurately, using active listening and problem-solving skills to understand caller needs. This role demands the ability to transfer calls appropriately to different departments, provide basic support and information, and handle visitor interactions with respect and professionalism. Additionally, the Receptionist/Staff Support will maintain thorough documentation of all caller inquiries and maintain effective communication with various internal teams to facilitate efficient service delivery. Urgent or complex issues are to be escalated appropriately to ensure timely resolution, reflecting the company’s commitment to operational excellence.
This position is not remote, emphasizing the importance of in-person collaboration within the team at the Menifee Office. Cambrian Homecare LLC offers a competitive hourly pay rate starting at $21.50, reflecting the importance of the role within the organization. The company also values diversity and inclusivity and operates as an equal opportunity employer, prohibiting discrimination based on any protected status. Candidates who meet the qualifications, including fluency in both English and Spanish, are encouraged to apply and join a team dedicated to making a tangible difference in the community through excellent customer service and efficient office support.
This full-time Receptionist/Staff Support role at Cambrian Homecare LLC is crucial as it serves as the first point of contact for all incoming communications. Located at the Menifee Office, this position requires the individual to work Monday through Friday in a dynamic and fast-paced environment. The Receptionist/Staff Support specialist will play a pivotal role in triaging incoming calls, serving as a bridge between the community and internal departments. Their responsibilities include managing high call volumes while maintaining a high standard of professionalism, empathy, and patience, which are essential for enhancing the customer experience.
The successful candidate will be responsible for answering calls promptly and accurately, using active listening and problem-solving skills to understand caller needs. This role demands the ability to transfer calls appropriately to different departments, provide basic support and information, and handle visitor interactions with respect and professionalism. Additionally, the Receptionist/Staff Support will maintain thorough documentation of all caller inquiries and maintain effective communication with various internal teams to facilitate efficient service delivery. Urgent or complex issues are to be escalated appropriately to ensure timely resolution, reflecting the company’s commitment to operational excellence.
This position is not remote, emphasizing the importance of in-person collaboration within the team at the Menifee Office. Cambrian Homecare LLC offers a competitive hourly pay rate starting at $21.50, reflecting the importance of the role within the organization. The company also values diversity and inclusivity and operates as an equal opportunity employer, prohibiting discrimination based on any protected status. Candidates who meet the qualifications, including fluency in both English and Spanish, are encouraged to apply and join a team dedicated to making a tangible difference in the community through excellent customer service and efficient office support.
Job Requirements
- 18+ years of age or older
- Eligible for employment in the United States
- Ability to pass a background and reference check
Job Qualifications
- High school diploma or equivalent
- Effective verbal and written communication
- Ability to handle a fast-paced environment
- Capable of managing a high volume of calls
- Fluency in both English and Spanish
Job Duties
- Answer incoming calls promptly and with a professional and friendly tone
- Utilize active listening and problem-solving skills to identify caller needs
- Determine the appropriate department or team member and transfer calls accurately to ensure timely resolution
- Provide basic support and information based on general knowledge of all internal departments
- Serve as the first point of contact and communication bridge between callers and company departments
- Deliver excellent customer service by demonstrating professionalism, empathy, and patience
- Resolve basic questions or concerns when possible, ensuring positive caller experience
- Ensure all visitors feel respected and valued
- Document caller inquiries and interactions
- Maintain clear and organized communication with internal departments to support seamless service delivery
- Escalate urgent or complex issues to the appropriate department quickly and efficiently
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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