Receptionist/Staff Support

Long Beach, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $21.50

Work Schedule

Standard Hours

Benefits

Equal opportunity employer

Job Description

Cambrian Homecare LLC is a respected provider in the homecare industry dedicated to delivering compassionate and personalized care services to individuals in need. Based in Long Beach, Cambrian Homecare LLC has built a reputation for excellence and reliability, aiming to improve the quality of life for its clients through professional support and attentive service. The company fosters a supportive and inclusive work environment that values commitment, integrity, and continuous improvement. As a growing organization, Cambrian Homecare LLC seeks to expand its team with motivated and dependable individuals who share its mission and values. This commitment to both clients and employees makes it a rewarding place to work for those passionate about making a positive impact in healthcare and community support.

The Receptionist/Staff Support role at Cambrian Homecare LLC is a crucial position within the corporate office located in Long Beach. This full-time, on-site role operates Monday through Friday and places the incumbent at the forefront of all communication and administrative tasks, serving as the essential first point of contact for callers and visitors. The position demands excellent interpersonal skills, a professional demeanor, and the ability to multitask efficiently in a fast-paced environment. The Receptionist/Staff Support will handle incoming calls, triage inquiries, provide basic information, and support internal departments by facilitating clear communication. Additionally, this role emphasizes delivering exceptional customer service, ensuring every caller and visitor experiences respect and attentiveness. Through meticulous documentation and timely escalation of complicated issues, the Receptionist/Staff Support contributes significantly to the smooth functioning of office operations and the overall positive reputation of Cambrian Homecare LLC. Ideal candidates should bring strong communication skills, bilingual capability in English and Spanish preferred, and a passion for helping others. This position is not remote and requires physical presence at the corporate office, reflecting its importance in maintaining operational excellence and customer satisfaction.

Job Requirements

18+ years of age or older
Eligible for employment in the United States
Ability to pass a background and reference check

Job Qualifications

High school diploma or equivalent
Effective verbal and written communication
Ability to handle a fast-paced environment
Capable of managing a high volume of calls
Fluency in both English and Spanish preferred

Job Duties

Answer incoming calls promptly and with a professional and friendly tone
Utilize active listening and problem-solving skills to identify caller needs
Determine the appropriate department or team member and transfer calls accurately to ensure timely resolution
Provide basic support and information based on general knowledge of all internal departments
Serve as the first point of contact and communication bridge between callers and company departments
Deliver excellent customer service by demonstrating professionalism, empathy, and patience
Resolve basic questions or concerns when possible, ensuring positive caller experience
Ensure all visitors feel respected and valued
Document caller inquiries and interactions
Maintain clear and organized communication with internal departments to support seamless service delivery
Escalate urgent or complex issues to the appropriate department quickly and efficiently