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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.50
Work Schedule
Standard Hours
Benefits
Equal opportunity employer
Job Description
Cambrian Homecare LLC is a respected provider in the homecare industry dedicated to delivering compassionate and personalized care services to individuals in need. Based in Long Beach, Cambrian Homecare LLC has built a reputation for excellence and reliability, aiming to improve the quality of life for its clients through professional support and attentive service. The company fosters a supportive and inclusive work environment that values commitment, integrity, and continuous improvement. As a growing organization, Cambrian Homecare LLC seeks to expand its team with motivated and dependable individuals who share its mission and values. This commitment to both clients and employees... Show More
Job Requirements
- 18+ years of age or older
- Eligible for employment in the United States
- Ability to pass a background and reference check
Job Qualifications
- High school diploma or equivalent
- Effective verbal and written communication
- Ability to handle a fast-paced environment
- Capable of managing a high volume of calls
- Fluency in both English and Spanish preferred
Job Duties
- Answer incoming calls promptly and with a professional and friendly tone
- Utilize active listening and problem-solving skills to identify caller needs
- Determine the appropriate department or team member and transfer calls accurately to ensure timely resolution
- Provide basic support and information based on general knowledge of all internal departments
- Serve as the first point of contact and communication bridge between callers and company departments
- Deliver excellent customer service by demonstrating professionalism, empathy, and patience
- Resolve basic questions or concerns when possible, ensuring positive caller experience
- Ensure all visitors feel respected and valued
- Document caller inquiries and interactions
- Maintain clear and organized communication with internal departments to support seamless service delivery
- Escalate urgent or complex issues to the appropriate department quickly and efficiently
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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