Receptionist/Office Assistant

Toledo, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Professional development opportunities

employee wellness program

Job Description

The Education Service Center (ESC) is a pivotal institution dedicated to supporting educational initiatives, administrative efficiency, and community engagement within the school district and its affiliated entities. Known for fostering an environment of collaboration and service excellence, the ESC plays an integral role by providing resources, training, and administrative support to educators, staff, and the public alike. As a specialized administrative hub, the ESC also prioritizes safety, accessibility, and responsiveness, ensuring that every interaction within its premises contributes to the smooth functioning of educational endeavors in the region.

The role of Receptionist/Office Assistant at the ESC is essential in maintaining the welcoming atmosphere and operational continuity of the center. Serving as the initial point of contact, the Receptionist/Office Assistant is responsible for greeting visitors, answering inquiries, and ensuring that all individuals who enter or engage with the ESC receive accurate information and appropriate guidance. This professional is not only a communicator but also a key facilitator of access and security, responsible for coordinating the background check program—which includes fingerprinting staff and community members—and managing building access and surveillance.

Beyond front desk responsibilities, the Receptionist/Office Assistant supports various logistical and administrative tasks such as handling fee collections for programs, managing office supplies and equipment maintenance, producing staff identification badges and business cards, and assisting in special projects under the guidance of the Superintendent and Human Resources. This multifaceted position requires a professional with strong interpersonal skills, a commitment to confidentiality, and the ability to manage diverse tasks with efficiency. Offering steady employment within an educational service environment, this role is vital to upholding the ESC’s values of integrity, safety, and public service. The position demands proficiency in Microsoft Office and other computer systems, as well as effective communication capabilities, making it well-suited for individuals seeking a dynamic and impactful role within an education-focused administrative setting.

Job Requirements

High school diploma or its equivalent
experience and proficiency with computer applications, including Microsoft Office
working knowledge of basic office procedures and operation of common office equipment and machines
ability to write and speak effectively
ability to promote positive customer relations

Job Qualifications

High school diploma or its equivalent
experience and proficiency with computer applications, including Microsoft Office
ability to learn computer systems
working knowledge of basic office procedures and operation of common office equipment and machines
ability to write and speak effectively
ability to promote positive customer relations

Job Duties

Answer incoming calls or greet visitors in accordance with established procedures
facilitate access to the building
assist callers or visitors by providing accurate information and directing callers or visitors to the appropriate location or staff
serve as the first point of contact for deliveries
fingerprint ESC staff, school district staff, community school staff, and members of the community for background checks
prepare and maintain a variety of records, logs, and files of a confidential nature related to background checks
maintain confidentiality of information and records
maintain an efficient and functional system of record-keeping ensuring accurate and efficient retrieval of background check records
collect credit card fees for various ESC programs such as background checks, professional development, and preschool tuition
monitor cameras for building security in both the building and the parking lot
ensure the workroom at the ESC is orderly and has adequate supplies such as paper, toner, laminating film
assist with the maintenance of available office equipment, clean machines and equipment, make minor repairs as needed, and arrange for service if necessary
create staff ID badges and business cards for employees
assist the Superintendent’s Office with the coordination of the wellness program
assist other support staff with special projects approved by the Superintendent or Director of Human Resources