Receptionist/Concierge

Our client, based in Denver, CO, is a well-established organization committed to delivering exceptional service within their community and workplace environment. As a prominent face of their operation, they value professionalism, attentiveness, and exceptional customer service above all. This role is an onsite position requiring presence five days a week, with a standard working schedule from 8 AM to 5 PM including an hour for lunch. The position is structured as a 12-month contract, making it an ideal choice for candidates seeking a stable, yet temporary placement in a dynamic company.

The Receptionist/Concierge role is a highly visible position responsible for creating a welcoming and efficient environment for clients, visitors, and employees alike. The individual in this role will be the first point of contact for anyone entering the facility, ensuring each interaction reflects the company's commitment to excellence. This position is essential to maintaining the professional appearance and smooth operation of the building's lobby and reception areas. The receptionist is also involved in logistical support for meetings and events, which includes room setup, reservation, and coordination efforts.

Handling mail and shipping functions, acting as a liaison among event coordinators, vendors, and visitors, and managing visitor tours are key components of this role. It requires a keen ability to adapt to shifting priorities and communicate effectively across various teams and stakeholders. The receptionist/concierge must exhibit pride and enthusiasm in representing the company while maintaining security protocols such as visitor logs and badges. In addition to greeting and assisting visitors, the receptionist will professionally manage all phone communications, direct callers appropriately, and address inquiries promptly and courteously.

This role offers an excellent opportunity for individuals with customer service backgrounds, particularly those from retail or hospitality sectors, even if they have no prior receptionist experience. Professional demeanor, attention to detail, and basic computer skills including proficiency with Outlook, and preferably knowledge of Slack and Teams, are vital to succeeding in this position. Responsibilities also extend to emergency coordination, transportation arrangements for events, procurement tasks via Ariba, and managing shipping regulations, which require a dependable and organized individual with multi-tasking abilities.

Candidates should possess the ability to solve problems efficiently and maintain guest records accurately while demonstrating exceptional organization in executing multiple duties simultaneously. This receptionist/concierge role embodies a blend of customer relationship management and administrative support within a thriving office environment. It is well-suited to proactive, energetic individuals eager to contribute to an office culture centered around service excellence and operational efficiency.