Receptionist/CNA Part Time

DeLand, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.50 - $20.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Life insurance

Employee assistance program

Professional development opportunities

Job Description

The hiring establishment for this position is a skilled nursing facility dedicated to providing compassionate, resident-centered care to individuals who require long-term nursing and supportive services. This healthcare institution prioritizes a warm and professional environment, ensuring residents, families, visitors, and staff experience respect, dignity, and exceptional assistance. The facility is known for maintaining high standards of care, comfort, and compliance with healthcare regulations including HIPAA, placing safety and security at the forefront of day-to-day operations. It serves as a community hub for healthcare services tailored specifically toward the elderly and those with chronic illnesses or rehabilitation needs, making it a trusted destination for quality care and support.

The role of Receptionist within this skilled nursing facility is a pivotal administrative position that serves as the first point of contact for residents, their families, visitors, and staff members. This role demands a friendly yet professional demeanor to effectively manage the front desk environment, enhancing the overall atmosphere of the facility. The Receptionist is tasked with answering incoming calls, directing inquiries appropriately, and managing visitor protocols to guarantee smooth operations and adherence to security policies. Beyond these duties, this position provides essential clerical support including filing, data entry, coordination of mail and packages, and assisting with scheduling needs, ensuring the facility operates efficiently and maintains organized records.

Furthermore, the Receptionist plays a critical role in fostering positive relationships with residents and their families, responding empathetically to concerns and inquiries, and ensuring those needs are escalated properly within the organization. Maintaining confidentiality and compliance with HIPAA regulations is a vital part of daily responsibilities, requiring the Receptionist to handle sensitive information with the utmost discretion. The work environment is fast-paced and dynamic, requiring multitasking capabilities and strong organizational skills.

This is a non-exempt, administrative-level position that operates on a Monday through Thursday schedule, from 9 am to 6 pm. The role represents an excellent opportunity for individuals seeking to contribute to a meaningful workforce within the healthcare sector, particularly those who value interpersonal communication, organizational excellence, and the chance to make a positive impact on resident wellbeing and satisfaction. Strong computer skills including proficiency with Microsoft Office Suite and general office equipment are essential, alongside a commitment to professionalism and ongoing learning about healthcare policies and patient confidentiality standards. The Receptionist position thus serves as a cornerstone role supporting both operational success and the compassionate spirit that defines this skilled nursing facility.

Job Requirements

High school diploma or equivalent
1-2 years of relevant experience
proficiency in Microsoft Office
strong communication skills
ability to multitask and stay organized
knowledge of HIPAA regulations
ability to maintain confidentiality
professional demeanor
regular attendance

Job Qualifications

High school diploma or equivalent required
associate's degree or post-secondary coursework in business administration or a related field preferred
Minimum of 1-2 years of receptionist, front desk, or customer service experience
Experience in a healthcare or long-term care setting strongly preferred
Excellent verbal and written communication skills with a warm, professional demeanor
Strong organizational skills and ability to manage multiple tasks simultaneously in a fast-paced environment
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office equipment (multi-line phone systems, fax, copier)
Basic understanding of HIPAA and patient confidentiality requirements preferred
Ability to remain calm, patient, and professional when interacting with residents, families, and visitors in emotionally sensitive situations
Regular and reliable attendance is required

Job Duties

Greeting all residents, families, visitors, and vendors in a courteous, professional, and compassionate manner
Monitor and manage visitor sign-in procedures, verifying identification and issuing visitor badges in accordance with facility policy
Notify appropriate staff of resident visitors, deliveries, and vendor arrivals in a timely manner
Maintain a clean, organized, and professional front desk and lobby area at all times
Answer all incoming calls promptly, professionally, and courteously
direct calls to the appropriate department or staff member
Take and relay accurate messages for staff, residents, and families as needed
Assist callers with general questions about the facility, visiting hours, directions, and services
escalate complex inquiries to appropriate personnel
Operate paging and intercom systems as needed
Perform general clerical duties including filing, copying, scanning, faxing, and data entry
Distribute incoming mail, faxes, and packages to the appropriate departments or individuals
Maintain and update facility logs, visitor records, and other front desk documentation
Assist with scheduling appointments and coordinating meeting room usage as requested
Support administrative staff and department directors with special projects and tasks as assigned
Respond promptly and empathetically to residents and family inquiries, concerns, and requests, escalating as appropriate
Foster a customer-service culture at the front desk, reflecting the facility's values of dignity and respect
Assist residents or family members in reaching the appropriate department or team member for care-related concerns
Monitor access to the facility, ensuring only authorized individuals enter in accordance with facility security policies
Follow and enforce visitor and infection control protocols, including sign-in requirements and any applicable screening procedures
Report safety concerns, unusual incidents, or security issues promptly to the Administrator or appropriate staff
Maintain confidentiality of resident information in compliance with HIPAA regulations at all times