Receptionist (Santa Rosa)

Santa Rosa Behavioral Healthcare Hospital (SRBHH), formerly known as Aurora Santa Rosa Hospital, has been a vital part of the Northern California mental health system since its establishment in 2016. Located conveniently in the North Bay area, this hospital proudly serves the greater Santa Rosa community and beyond. With 144 acute psychiatric inpatient beds, SRBHH is dedicated to providing exceptional care to adolescents and adults facing psychiatric challenges. The facility focuses on treating a broad spectrum of mental health issues along with co-occurring psychiatric and substance abuse conditions, ensuring a comprehensive and compassionate approach to patient wellness. SRBHH is recognized for its commitment to quality care, professional excellence, and community support, making it a trusted healthcare provider in the region.

The role of the Receptionist at SRBHH is pivotal in fostering a welcoming and responsive environment for both internal team members and external visitors. This position is designed for individuals who excel in customer service and possess strong organizational skills to manage various clerical tasks efficiently. Reporting directly to the Director of Assessment & Referral, the Receptionist will act as the first point of contact for phone inquiries and walk-in visitors, providing accurate information and directing communication appropriately to enhance operational flow. The hourly pay range for this role is competitive, between $23.50 and $27.50, reflecting the importance of the position within the hospital's administrative framework.

The job responsibilities include answering and forwarding telephone calls, assisting visitors with general information about the hospital such as directions, contact details, and services, and managing incoming mail and courier deliveries. The Receptionist also supports multiple departments with administrative tasks like photocopying, faxing, filing, and collating, ensuring smooth daily operations across the facility. A key element of this role is maintaining the confidentiality and ethics standards set by the hospital, especially in a setting that involves sensitive patient information and health protocols.

Candidates for this position should be prepared to engage with a diverse population, demonstrating cultural sensitivity and communication skills suitable for a healthcare environment. Proficiency in English is required, and bilingual candidates who speak Spanish are preferred due to the community demographics served by SRBHH. Computer literacy, especially with Microsoft Office applications including Outlook, Word, Excel, and PowerPoint, is advantageous and supports the effective execution of daily tasks. The Receptionist must be capable of multitasking, prioritizing responsibilities, and working both independently and collaboratively within a dynamic, fast-paced healthcare setting.

Physical requirements include the ability to handle standard office equipment, sustained computer use involving manual dexterity and wrist-finger speed, and tasks that require effective verbal and written communication skills. The role involves sitting for extended periods, typing, data entry, and occasional lifting of light objects, all critical to maintaining operational efficiency.

Overall, this Receptionist position at Santa Rosa Behavioral Healthcare Hospital offers an excellent opportunity for individuals seeking a meaningful career in healthcare administration. It combines hands-on clerical duties with the chance to be part of a dedicated team making a positive impact on community mental health. SRBHH provides a supportive work environment with comprehensive benefits to promote employee well-being and professional growth.