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Receptionist/ Registration Coordinator

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Paid Time Off
401k Retirement Plan
Paid holidays
health savings accounts
flexible spending accounts
Employee assistance program
Employee Discount Program

Job Description

Northwest Ambulatory Surgery Center (ASC) is a well-established multi-specialty ambulatory surgical center located in the northwest section of Portland, Oregon. The center is dedicated to providing high-quality surgical care within a service-oriented environment that prioritizes patient health and comfort. Accredited by the Accreditation Association for Ambulatory Health Care, Northwest ASC maintains rigorous standards to ensure patient safety and superior clinical outcomes. As a crucial part of the healthcare community, the center offers a wide range of surgical services designed to meet the varied needs of its patients. Operating in collaboration with the extensive network of United Surgical Partners International (USPI), Northwest ASC benefits from the resources and operational excellence of a leading organization in ambulatory care across the United States. USPI’s commitment to providing efficient, patient-centered surgical services shapes the culture and operations of Northwest ASC, fostering an environment of inclusivity, diversity, and respect.

The receptionist/registration coordinator at Northwest ASC plays a vital role in the smooth operation of the facility. This full-time role, with work hours from Monday to Friday, 8:30 a.m. to 5 p.m., involves direct interaction with patients, their families, physicians, and other staff members. The incumbent is responsible for admitting patients and managing their paperwork, updating patient records in the system, and processing payments while ensuring compliance with office procedures for handling funds. This role demands excellent communication skills, multitasking ability, and problem-solving capabilities to maintain a seamless patient experience from entry to discharge. The receptionist/registration coordinator also manages patient medical records, handles incoming phone inquiries professionally, sorts and distributes mail, and ensures the front desk and lobby areas are clean and welcoming. A background in medical terminology and experience in a medical office enhances the candidate’s ability to effectively perform job functions in this busy healthcare setting.

This position offers a competitive benefits package including paid time off starting at 15 days annually, 401k retirement plan, paid holidays, health savings accounts, as well as flexible spending accounts for healthcare and dependent care. Additional employee benefits include an Employee Assistance Program, discount programs, and access to voluntary benefits such as pet insurance, legal insurance, accident and critical illness insurance, and more. Working at Northwest ASC means being part of a diverse and inclusive culture that values the contributions of every team member and embraces the diverse backgrounds of its patients and physicians alike. As a member of USPI, employees enjoy growth opportunities and are supported in their mission to deliver first-class ambulatory care across the region and the nation.

Job Requirements

  • High school diploma or GED
  • experience working in a medical office
  • ability to operate office equipment
  • typing speed of 45 words per minute
  • knowledge of medical terminology beneficial
  • strong communication skills
  • multitasking ability
  • problem-solving skills
  • ability to work effectively with employees, patients, and physicians

Job Qualifications

  • High school diploma or GED
  • experience working in a medical office
  • skills necessary to operate office equipment
  • typing skills of 45 words per minute
  • knowledge of medical terminology beneficial
  • good communication skills
  • ability to multitask
  • ability to recognize, evaluate, solve problems, and correct errors
  • skill in establishing and maintaining effective working relationships with employees, patients, and physicians

Job Duties

  • Admit patients and process their paperwork
  • update patient demographics/information in system
  • collect monies due and document in the billing system
  • handle funds per office procedure
  • process payments
  • answer incoming phone calls in a professional and friendly manner
  • manage all patient medical records
  • receive, sort and distribute mail
  • maintain a clean and safe front desk and lobby area

Job Criteria

Experience

Mid Level (3-7 years)


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