Receptionist - Radiology

Summa Health - Barberton is part of the renowned Summa Health System, which is recognized as one of the region's top employers. The organization is celebrated for its culture centered on servant leadership, excellent patient care, and collegial work relationships at every level. Summa Health prioritizes delivering outstanding service to patients and their families, leading to a strong reputation in the healthcare community. It’s an employer of choice due to competitive pay, comprehensive benefits, and a supportive environment that fosters personal and professional growth. Located in Barberton, Ohio, this facility is dedicated to providing high-quality medical services with a patient-first approach, incorporating state-of-the-art technologies and compassionate healthcare professionals to ensure optimal patient outcomes.

The role available is a Part-Time Patient Services Representative position, classified as non-exempt and benefit eligible, offering approximately 20 hours per week on a flexible schedule. Hours include first shift from 8:30 a.m. to 5:00 p.m. on variable days and every third Saturday from 6:00 a.m. to 12:30 p.m., with no work required on Sundays or holidays. The pay range for this role is between $17.43 and $20.92 per hour, with the exact rate dependent on factors such as experience and location, reflecting Summa Health's commitment to pay equity and internal fairness.

In this role, the Patient Services Representative is essential in providing a warm, welcoming environment for all patients and visitors upon arrival. Responsibilities include promptly greeting and assisting customers, monitoring patient wait times through visual observation and Radiology Information System tools, and ensuring all necessary paperwork is processed accurately. The representative handles telephone communications professionally in line with established protocols and performs required follow-up actions. In addition, this role supports the orientation of new employees and students, assisting them to acclimate effectively to the department’s workflow and standards.

Financial responsibilities are also a key component of this position. The representative collects account balances and establishes payment plans for patients at the time of check-in, ensuring all financial transactions align with hospital policies. The position requires proficiency in using various office technologies including computers, fax machines, scanners, and medical software systems, alongside the capability to pass a medical terminology exam to ensure effective communication within the healthcare environment.

This patient-facing role demands excellent interpersonal skills, meticulous attention to detail, and the ability to multitask in a fast-paced healthcare setting. The successful candidate should be comfortable managing interruptions and handling fluctuating patient volumes efficiently and courteously. The role entails working both independently and collaboratively as part of the healthcare team, requiring adaptability and professionalism at all times.

Summa Health offers a competitive benefits package including medical, dental, vision, life insurance, paid time off, and other valuable perks such as retirement savings plans, employee assistance programs, supplemental life insurance options, disability coverage, and unique benefits like pet insurance and identity theft protection. This position is ideal for individuals seeking flexible part-time employment in a respected healthcare organization that values employee contributions and supports career development.