Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $13.50 - $18.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
employee wellness program
Employee assistance program
Job Description
Oak Hammock at the University of Florida is a premier Life Plan Community located in Gainesville, Florida. This community is dedicated to providing a comprehensive and compassionate continuum of health care services designed to meet the diverse needs of older adults. Oak Hammock offers multiple living options including independent living, assisted living, specialized memory support, and skilled nursing care, ensuring residents have access to the appropriate level of care throughout their journey. With a strong emphasis on fostering an environment of comfort and convenience, Oak Hammock provides residents with an unparalleled lifestyle enriched by numerous services and amenities that promote optimal well-being.
The Front Desk Receptionist / Concierge role at Oak Hammock is a part-time position, with working hours from 4:00 pm to 8:00 pm. This role plays a vital part in the daily operations of the community by managing reception and concierge services efficiently. Serving as the first point of contact, the receptionist ensures that all residents, visitors, and staff experience outstanding customer service. The individual in this role is instrumental in maintaining communication channels within the community, coordinating various services, and supporting other departments. They are integral to upholding the welcoming and professional atmosphere that Oak Hammock is committed to.
This position requires a highly organized and personable individual capable of multitasking and addressing inquiries with professionalism and care. With responsibilities ranging from greeting guests and directing visitors to managing phone calls and handling lost and found services, the receptionist/concierge ensures the seamless flow of operations at the front desk. Additionally, confidentiality is of utmost importance in this role, particularly concerning residents' personal health information, underscoring the need for discretion and responsibility. The successful candidate will embody the community’s mission by delivering consistent, quality service and fostering strong relationships with residents, their families, staff members, and external partners.
The Front Desk Receptionist / Concierge role at Oak Hammock is a part-time position, with working hours from 4:00 pm to 8:00 pm. This role plays a vital part in the daily operations of the community by managing reception and concierge services efficiently. Serving as the first point of contact, the receptionist ensures that all residents, visitors, and staff experience outstanding customer service. The individual in this role is instrumental in maintaining communication channels within the community, coordinating various services, and supporting other departments. They are integral to upholding the welcoming and professional atmosphere that Oak Hammock is committed to.
This position requires a highly organized and personable individual capable of multitasking and addressing inquiries with professionalism and care. With responsibilities ranging from greeting guests and directing visitors to managing phone calls and handling lost and found services, the receptionist/concierge ensures the seamless flow of operations at the front desk. Additionally, confidentiality is of utmost importance in this role, particularly concerning residents' personal health information, underscoring the need for discretion and responsibility. The successful candidate will embody the community’s mission by delivering consistent, quality service and fostering strong relationships with residents, their families, staff members, and external partners.
Job Requirements
- High school diploma or equivalent
- One year of experience in customer service preferably in a health-care environment
- Proficiency with Microsoft Office Suite including Word, Excel, and Outlook
- Knowledge of a variety of computer software applications and ability to learn new systems
- Strong multitasking and organizational skills
- Clear and professional speaking voice
- Ability to work well with residents, family members, team members, and external partners
- Valid Florida driver’s license and maintain a good driving record
Job Qualifications
- High school diploma or equivalent
- One year of experience in customer service preferably in a health-care environment
- Proficiency with Microsoft Office Suite including Word, Excel, and Outlook
- Knowledge of a variety of computer software applications and ability to learn new systems
- Strong multitasking and organizational skills
- Clear and professional speaking voice
- Ability to work well with residents, family members, team members, and external partners
- Valid Florida Driver’s License with a good driving record
Job Duties
- Provides welcoming and excellent customer service to all residents, team members and guests
- Greets and directs visitors upon arrival
- Directs incoming phone calls and relays timely messages to the appropriate personnel
- Answers general questions by providing accurate information
- Provides lost and found services for residents
- Serves as liaison for administrative offices and appointments
- Maintains confidentiality of members’ personal health information
- Performs all other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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