Job Overview
Employment Type
Full-time
Benefits
Salary with bonuses
401(k) matching
Flexible Schedule
Paid Time Off
Professional development assistance
Job Description
JT Reisdorph - State Farm Agency is a well-established independent contractor agency located in Austin, TX 78735. As part of one of the largest and most trusted insurance networks in the United States, the agency prides itself on delivering exceptional customer service, professional expertise, and personalized insurance solutions to individuals and families. The agency focuses on helping clients protect what matters most by offering a wide range of insurance products, including auto, home, renters, life, and more. With a commitment to continuous learning and growth, JT Reisdorph - State Farm Agency provides an empowering work environment where team members can... Show More
Job Requirements
- High school diploma or equivalent
- must be willing to obtain Property and Casualty insurance license prior to start date
- strong phone contact handling skills and active listening
- comfortable with making outbound calls
- genuine excitement to help customers
- patient, empathetic, and excellent communication skills
- ability to empathize and advocate for clients
- strong problem-solving skills
- excellent multitasking and time management abilities
Job Qualifications
- Willing to obtain Property and Casualty insurance license prior to start date
- strong phone contact handling skills and active listening
- comfortable making outbound calls
- excellent communication and presentation skills
- ability to empathize with and advocate for clients
- strong problem-solving skills
- ability to multi-task, prioritize, and manage time effectively
Job Duties
- Provide product/services information and resolve customer account problems accurately and efficiently
- manage incoming calls
- handle customer complaints and provide appropriate solutions and alternatives within time limits
- follow up to ensure resolution
- keep records of customer interactions
- process customer accounts
- file documents
Job Location
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