Receptionist / Front Desk Associate

Urban Wellness is a prominent cannabis retail company dedicated to providing exceptional customer experiences in the rapidly growing cannabis industry. Known for its commitment to quality, compliance, and community, Urban Wellness operates multiple dispensaries that prioritize creating a welcoming and professional environment for customers. The company fosters a supportive and inclusive workplace culture that encourages employee growth and development through continuous training and leadership opportunities. As a forward-thinking retail establishment, Urban Wellness values customer service excellence, operational integrity, and adherence to evolving cannabis regulations. The company also offers competitive salaries and an array of benefits to attract and retain passionate, motivated team members who are eager to contribute to the cannabis retail sector.

The Front Desk Associate role at Urban Wellness is a vital position responsible for crafting positive first impressions. These associates serve as the face of the dispensary, delivering friendly, professional, and compliant customer interactions from the moment customers walk in. This position is well-suited for individuals who thrive in fast-paced retail environments and enjoy multitasking across customer service, administrative support, and compliance functions. Front Desk Associates assist with greeting and checking in customers, verifying identification, managing phone inquiries, and maintaining organized, efficient front desk operations. This role supports broader store operations, compliance with state and local cannabis laws, and the promotion of a positive workplace culture.

Employees in this role receive ongoing coaching and development opportunities aimed at building their skills in product knowledge, cannabis compliance, communication, and retail leadership. Urban Wellness actively promotes career advancement from within, offering pathways to roles such as budtender, senior budtender, lead budtender, assistant management, and store management. The company values teamwork, professionalism, and a culture of mutual respect. Its supportive HR infrastructure ensures that Front Desk Associates have the resources necessary to succeed and grow. This role requires at least a high school diploma or equivalent, excellent interpersonal skills, and a passion for customer service and professional growth. Candidates with prior retail or cannabis industry experience are preferred but not mandatory.

Front Desk Associates at Urban Wellness enjoy a competitive compensation package along with health, dental, and vision insurance, paid time off, sick leave compliant with the Healthy Workplace Act, and a generous employee discount. The company also offers supplemental insurance options, ongoing training programs, and a dynamic work atmosphere where employees can thrive and evolve. Schedule flexibility is important as the role requires availability during evenings, weekends, and holidays. Urban Wellness is an Equal Opportunity Employer that celebrates diversity and strives to maintain an inclusive and respectful community for both employees and customers. Joining Urban Wellness means becoming part of a growing team dedicated to innovation, professionalism, and the advancement of the cannabis retail industry.