Receptionist

The Massachusetts Commission Against Discrimination (MCAD) is a pivotal independent state agency dedicated to enforcing Massachusetts' anti-discrimination laws across various sectors including employment, housing, and public accommodations. Its core mission revolves around eradicating discrimination within the Commonwealth by investigating complaints and providing educational resources. The MCAD also proactively supports the community by offering remedial and preventative training, publishing model policies, posters, and guides online, all designed to foster equality and protect civil rights.

As a government entity deeply committed to civil rights enforcement, the MCAD serves as a vital advocate and resource for residents of Massachusetts facing discrimination. Its work is fundamental in promoting fairness, equality, and justice within daily life, ensuring that all individuals have access to equitable treatment regardless of race, religion, gender, sexual orientation, or other protected classifications.

The Receptionist position at MCAD is an essential role focusing on providing frontline administrative and reception support within the agency. This full-time, on-site role based in Boston at 1 Ashburton Place requires a dedicated individual to manage a variety of communication channels including telephone, email, the Comprehensive Case Management System (CCMS), and direct in-person interactions. The receptionist handles incoming calls at the main agency switchboard, routes inquiries appropriately, takes messages, schedules appointments, and assists both the public and agency staff with general information and procedural guidance.

Key responsibilities also include preparing and mailing outgoing correspondence such as complaint service letters, operating standard office equipment, and maintaining an orderly reception area. The receptionist plays a critical role in ensuring smooth administrative operations by assisting team members, managing mail and package distributions, and accurately entering complaint data into CCMS. This position demands a high level of professionalism, communication skills, and proficiency with technology including Microsoft Office suite and database programs.

This opportunity offers a salary range between $57,865.34 and $81,582.28 yearly, reflecting the importance of the role within the agency. Working Monday through Friday during day shifts, the receptionist is expected to uphold front desk protocols, effectively handle sensitive situations requiring supervisor or security assistance, and contribute to a welcoming and well-organized environment.

Joining MCAD means becoming part of a workplace that values diversity, equity, and inclusion. The Commonwealth encourages applications from women, minorities, veterans, and individuals with disabilities, reinforcing its commitment as an equal opportunity employer. The position further offers comprehensive benefits and fosters a supportive work experience designed to enhance the overall compensation package and future growth potential.

Overall, the Receptionist is a fundamental member of the MCAD team, providing critical first contact for individuals seeking assistance, supporting agency functions, and helping to maintain the integrity and effectiveness of the commission’s efforts to eliminate discrimination in Massachusetts.