Job Overview
Compensation
Hourly
Range $16.00 - $17.00
Benefits
Training
career mobility
Technology
Family culture
diversity
Job Description
Fibi Law Firm is a specialized law firm dedicated to providing immigration legal services to immigrant communities in the United States. Established with the mission "For Immigrants By Immigrants," this firm is uniquely positioned to understand and address the nuanced challenges faced by immigrants navigating complex legal processes. The firm is composed of a team of experienced lawyers and licensed legal professionals who are committed to offering sensitive, culturally informed legal assistance. Their practice areas specifically cater to the needs of immigrants, ensuring that clients receive personalized, empathetic, and effective legal support throughout their immigration journey.
Fibi Law Firm embodies a progressive and inclusive workplace culture that values diversity, family spirit, and professional growth. Employees benefit from comprehensive training programs designed to enhance skills and career advancement, access to cutting-edge technological tools for efficient petition handling, and a supportive environment where cultural diversity and teamwork are emphasized. This commitment to inclusivity and employee development positions Fibi Law Firm as an employer of choice within the legal services sector.
The Receptionist role at Fibi Law Firm is crafted for a dynamic, self-motivated individual driven to expand the firm’s sales and client engagement within a designated market territory. This role goes beyond traditional receptionist duties by blending administrative support with customer development initiatives. The incumbent will nurture existing client relationships, identify opportunities to sell additional services and products, and help enhance overall profitability. Responsibilities include providing critical administrative support to lawyers and paralegals, resolving customer issues, managing communications, organizing case files and documents using digital platforms such as OneDrive, and coordinating appointments.
This role demands exceptional attention to detail, strong verbal and written communication skills, and the ability to thrive in a fast-paced, high-volume environment. The successful candidate will also work closely with the management team to develop and implement strategic market expansion plans. Engaging with potential clients through presentations and managing client intake processes are integral to this position. The Receptionist will act as a pivotal link between clients and the firm, ensuring smooth, efficient operations while upholding the firm’s standards of outstanding customer service and legal support.
Fibi Law Firm offers competitive compensation for this position, ranging from $16 to $17 per hour, along with a suite of benefits designed to support employee wellness and professional development. Joining Fibi Law Firm means becoming part of an organization that not only prioritizes client success but also the growth and satisfaction of its employees within a culturally rich and mission-driven environment.
Fibi Law Firm embodies a progressive and inclusive workplace culture that values diversity, family spirit, and professional growth. Employees benefit from comprehensive training programs designed to enhance skills and career advancement, access to cutting-edge technological tools for efficient petition handling, and a supportive environment where cultural diversity and teamwork are emphasized. This commitment to inclusivity and employee development positions Fibi Law Firm as an employer of choice within the legal services sector.
The Receptionist role at Fibi Law Firm is crafted for a dynamic, self-motivated individual driven to expand the firm’s sales and client engagement within a designated market territory. This role goes beyond traditional receptionist duties by blending administrative support with customer development initiatives. The incumbent will nurture existing client relationships, identify opportunities to sell additional services and products, and help enhance overall profitability. Responsibilities include providing critical administrative support to lawyers and paralegals, resolving customer issues, managing communications, organizing case files and documents using digital platforms such as OneDrive, and coordinating appointments.
This role demands exceptional attention to detail, strong verbal and written communication skills, and the ability to thrive in a fast-paced, high-volume environment. The successful candidate will also work closely with the management team to develop and implement strategic market expansion plans. Engaging with potential clients through presentations and managing client intake processes are integral to this position. The Receptionist will act as a pivotal link between clients and the firm, ensuring smooth, efficient operations while upholding the firm’s standards of outstanding customer service and legal support.
Fibi Law Firm offers competitive compensation for this position, ranging from $16 to $17 per hour, along with a suite of benefits designed to support employee wellness and professional development. Joining Fibi Law Firm means becoming part of an organization that not only prioritizes client success but also the growth and satisfaction of its employees within a culturally rich and mission-driven environment.
Job Requirements
- Bachelor’s degree from an accredited institution
- experience in a support or service role for a financial services company
- strong written and verbal communication skills
- ability to work independently and problem solve
- ability to work in a fast-paced, high-volume environment
- excellent attention to detail
- ability to provide exceptional live service both in-office and remote
- must be self-motivated
Job Qualifications
- Wolof speaker preferred
- excellent attention to detail
- ability to work in a fast-paced, high-volume environment
- ability to work independently and problem solve
- experience in a support/service role for a financial services company
- strong written and verbal communication skills
- ability to provide exceptional live service, both in-office and remote
- familiarity with financial services and the stock market
- ability to think critically and apply logical problem-solving skills to isolate and resolve issues
- attention to detail and strong analytical skills
- must be able to act independently and be self-motivated
- the ability to quickly defuse customer anxiety through exceptional customer service skills
- bachelor’s degree from an accredited institution
- bilingual (English / Mandingo)
Job Duties
- Provide administrative support to the legal team including lawyers and paralegals
- work with back-office operations to resolve customer issues and help create solutions to help the customer experience
- assist existing clients by identifying opportunities and leveraging their current partnership with Fibi Law Firm by offering additional services, products and solutions
- work with the Management team to develop strategies to further develop our market share
- conduct presentation meetings with potential clients as needed
- responsible for reaching 50 client per week, including facility walk-ins
- communicate with clients
Job Criteria
Experience
No experience required
Job Location
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