Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $15.75 - $17.00
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Work Schedule

On-call
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
flexible scheduling
Professional development opportunities
friendly work environment

Job Description

Our senior living community is a warm, welcoming environment dedicated to providing high-quality care and support to our residents. We pride ourselves on fostering a compassionate atmosphere where residents, families, and staff feel valued and respected. As a well-established senior living community, we strive to enhance the lives of our residents through personalized services, attentive care, and a strong commitment to safety and dignity. Our community offers a range of amenities, activities, and support services designed to promote independence, comfort, and social engagement among seniors. We are deeply committed to upholding the highest standards of professionalism and service in every aspect of our operations, ensuring a nurturing and positive environment for all who walk through our doors.

We are currently seeking a PRN (As Needed) Receptionist to join our team and provide essential front desk support on an as-needed basis, including occasional evening shifts and weekend coverage. This position is crucial in creating a positive first impression by delivering exceptional customer service to residents, families, visitors, applicants, vendors, and team members. As the face of our community, the Receptionist will manage a multi-line telephone system, handle incoming and outgoing mail, maintain office supply inventories, and assist management with special projects and administrative tasks.

The ideal candidate will possess a pleasant and professional demeanor at all times, demonstrating a servant heart and a genuine commitment to the community's mission. This role requires the ability to work independently without direct supervision by following established procedures and guidelines while using good judgment in daily activities. The Receptionist will help ensure smooth front desk operations while fostering a friendly and supportive atmosphere that encourages positive interactions and trust.

Key responsibilities include supporting meal service coverage by coordinating with culinary staff to assist residents during mealtimes, providing drink refills, and helping maintain dining room preparations between meals. This role also involves maintaining confidentiality regarding residents' personal information, supporting residents' rights, and upholding the community’s values in every aspect of the job. The working environment is an open office space with frequent distractions, requiring excellent focus and composure in a demanding setting.

Job Requirements

  • High school graduate or equivalent
  • Ability to maintain a positive, pleasant manner in a stressful, demanding environment
  • Ability to maintain composure during frequent interruptions and in emergency situations
  • Ability to read, write and verbalize understanding of written documentation, verbal instructions, and policies and procedures
  • Ability to work independently without direct supervision by following community procedures and guidelines and using good judgment
  • Demonstrates a servant heart and attitude by following our Mission Statement
  • Must be able to lift 20 pounds frequently when receiving and maintaining office supplies

Job Qualifications

  • High school graduate or equivalent
  • Proven customer service experience preferred
  • Ability to maintain composure during frequent interruptions and emergency situations
  • Proficient in verbal and written communication
  • Ability to work independently by following community procedures and guidelines
  • Demonstrates a servant heart and attitude aligned with the community mission
  • Strong organizational skills and attention to detail
  • Ability to use multi-line telephone systems and basic office equipment

Job Duties

  • Manages a multi-line telephone system by answering calls in a timely manner, relaying messages accurately and in a courteous, customer friendly manner
  • Provides a positive first impression of the community to all customers
  • Distributes and sends mail and faxes
  • Maintains inventory of office supplies
  • Assists managers in special projects and mailings as requested
  • Assists Executive Director and Business Office Manager as needed
  • Maintains confidentiality of residents' personal information in and out of the community and protects and supports residents' rights
  • Maintains a professional appearance and demeanor that encourages a positive nurturing environment for the residents, families, vendors, and guests
  • Maintains a positive customer service environment and practices honesty and integrity in all aspects of performance
  • Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, to include taking resident orders for meals, providing drink refills according to residents' / guests' requests, assists with the cleaning, resetting and preparation of the dining room in-between mealtimes
  • Performs all other duties as assigned or required

Job Criteria

Experience

No experience required


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