Receptionist

Appleton, WI, USA|

Job Overview

Compensation

Hourly

Range $16.25 - $21.25

Benefits

Health Insurance

Paid Time Off

Professional Development

Retirement Plan

Employee Discounts

flexible schedule

Life insurance

Job Description

Cushman & Wakefield is a leading global real estate services firm that specializes in commercial real estate management, brokerage, and advisory services. Known for its dedication to providing innovative solutions and exceptional client service, Cushman & Wakefield operates with a strong commitment to integrity, professionalism, and excellence. With a presence in numerous countries and a diverse portfolio of properties and clients, the company fosters an inclusive and dynamic work environment to support its talented employees and drive success across the real estate industry.

The role of Receptionist at Cushman & Wakefield is essential to ensuring a welcoming, efficient, and professional environment for both employees and guests. As the first point of contact, the receptionist plays a crucial role in managing communications, coordinating visitor interactions, and providing overall administrative support. This position requires a warm, friendly, and professional demeanor, excellent communication skills, and the ability to multitask effectively in a fast-paced setting. The receptionist's responsibilities include greeting and directing visitors and vendors, managing phone inquiries, scheduling meetings and event spaces, maintaining security protocols, and supporting operational tasks such as supply management and travel arrangements.

The role demands a meticulous attention to detail and a strong organizational aptitude, as well as proficiency in computer applications including Outlook, Word, and Excel. It also requires adaptability, as the receptionist must be flexible to accommodate irregular or extended hours and respond promptly to any changes or special requests. Physical demands include the ability to travel between floors and buildings, stand or sit for extended periods, and operate various office equipment. Cushman & Wakefield values a positive attitude and dedication to customer service, seeking candidates who can engage effectively with a diverse range of clients and colleagues.

Employing equal opportunity principles, Cushman & Wakefield fosters an environment free from discrimination, actively supporting diversity and inclusion in the workplace. Additionally, accommodations are available to applicants with disabilities in compliance with the Americans with Disabilities Act Amendments Act (ADAAA). This Receptionist position offers an excellent opportunity for individuals passionate about delivering outstanding customer service and administrative support within a prestigious global real estate firm.

Job Requirements

Minimum of 2 years of reception experience
2 years of experience in face-to-face interaction with customers preferred
A pleasant phone voice and excellent verbal and written communication skills a must
Organization and attention to detail required
Must be able to work in a fast paced, high volume environment
Proven computer experience essential including proficiency in Outlook, Word and Excel required
Ideal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population

Job Qualifications

Minimum of 2 years of reception experience
2 years of experience in face-to-face interaction with customers preferred
A pleasant phone voice and excellent verbal and written communication skills a must
Organization and attention to detail required
Must be able to work in a fast paced, high volume environment
Proven computer experience essential including proficiency in Outlook, Word and Excel required
Ideal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population

Job Duties

Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand
Consistently offers professional, friendly and welcoming interactions
Answers and screens all incoming internal calls to handle caller's inquiries whenever appropriate and possible
Re-directs calls as needed and takes adequately detailed messages when required
Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times
Manages visitor badges and maintains appropriate visitor records
Is actively visible in the reception area and always accessible to the customer via phone, walkie talkie
Provides advance notice to manager and customer for personal time off
Provides administrative relief and support, as needed, for personnel in administration, mail room and copy/publication
Maintains guest registration logs via electronic guest management system
Schedules, organizes and assists with event and meeting room reservations
Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors
Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action
Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day
Must be flexible to accommodate irregular and/or extended hours
Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested
Provides travel assistance, calling cabs, communicating arrival, etc.
Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilities
Understands and adheres to all safety and security protocols
Reviews internal work order system and reports service requests through building work order system
Communicates to building management as tenant/landlord liaison