Receptionist

PACE of the Triad West is a prominent organization located in Winston-Salem that is dedicated to providing high-quality care and services to its participants. As part of the Program of All-Inclusive Care for the Elderly (PACE), the organization focuses on delivering comprehensive health care and supportive services to help elderly individuals live independently in their communities while ensuring their safety and well-being. PACE of the Triad West is committed to excellence, compassion, and professionalism in all aspects of its operations. It serves as a vital resource for the community, bringing together a multidisciplinary team that works collaboratively to meet the unique needs of each participant. The workplace fosters an environment of respect, inclusiveness, and continuous improvement, offering employees opportunities to grow and contribute meaningfully to the community they serve.

The role of Receptionist at PACE of the Triad West is a full-time, non-exempt position reporting directly to the HR Director. The Receptionist serves as the frontline representative of the organization, tasked with managing all incoming visitors, participant interactions, and staff inquiries with professionalism and efficiency. This role is essential in ensuring smooth communication within the facility and providing an excellent customer service experience to participants, their families, staff, and visitors. The Receptionist is responsible for answering a multi-line telephone system, routing calls to the appropriate personnel or external vendors, and handling messages accurately. Additionally, this position involves monitoring the sign-in and sign-out procedures, overseeing the lobby area for safety and security, and participating actively in emergency evacuation protocols.

Beyond greeting and managing the flow of people, the Receptionist offers clerical support, including preparing documents, sorting mail, scheduling appointments and meetings, and performing other administrative duties as assigned. The role requires someone with a high school diploma or equivalent and at least one to two years of experience in a receptionist or front desk role. Proficiency with common office software such as Microsoft Word, Excel, PowerPoint, Outlook, and Office 365, along with data entry skills, is necessary. The Receptionist must demonstrate excellent verbal and written communication skills, strong attention to detail, and the ability to handle multiple tasks in a dynamic environment with frequent interruptions. Reliability, initiative, and the ability to represent the organization positively at all times are critical for success in this position.

Physical requirements include the ability to bend, stoop, stretch, stand, and sit for extended periods, operate standard office equipment, and lift items weighing approximately 30 pounds. This comprehensive role provides an opportunity to be a pivotal part of a respected organization dedicated to serving the needs of the elderly population and their families while maintaining a professional and welcoming atmosphere at the front desk.